Customer Engineering Service Program Manager

7 days ago

Hsinchu City, Taiwan Vanguard International Semiconductor Corporation (VIS) Full time NT$900,000 - NT$1,200,000 per year

About Us

Vanguard International Semiconductor Corporation (VIS) is a leading specialty IC foundry service provider. Since its inception in 1994 in Hsinchu Science Park, Taiwan, VIS has been achieving continuous success in its technology development and production efficiency improvement. VIS has also been consistently offering its customers cost- competitive solutions and high value-added services.

Job Description

  • Serve as the customer's internal representative while promoting the company externally.
  • Identify, address, and resolve customer requirements and issues promptly to ensure satisfaction.
  • Utilise internal systems to coordinate engineering information and alert relevant departments and customers for the successful completion of tape-out and lot handling tasks.
  • Organise and lead communication meetings between customers and VIS teams, addressing abnormal events and technical issues.
  • Manage special customer requests, including MPW, reports, surveys, logistic requirement, and others.
  • Host and conduct visits for customers to strengthen relationships and improve customer management.

Work Experience

  • At least 2 years of relevant semiconductor engineering experience, with proven communication and coordination skills.

Education

  • Bachelor's degree or higher in a science or engineering field.

Language

  • Fluency in both written and spoken English and Mandarin

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