Customer Engineering Service Program Manager

7 days ago

Hsinchu City, Taiwan Vanguard International Semiconductor Corporation (VIS) Full time NT$900,000 - NT$1,200,000 per year

About Us

Vanguard International Semiconductor Corporation (VIS) is a leading specialty IC foundry service provider. Since its inception in 1994 in Hsinchu Science Park, Taiwan, VIS has been achieving continuous success in its technology development and production efficiency improvement. VIS has also been consistently offering its customers cost- competitive solutions and high value-added services.

Job Description

  • Serve as the customer's internal representative while promoting the company externally.
  • Identify, address, and resolve customer requirements and issues promptly to ensure satisfaction.
  • Utilise internal systems to coordinate engineering information and alert relevant departments and customers for the successful completion of tape-out and lot handling tasks.
  • Organise and lead communication meetings between customers and VIS teams, addressing abnormal events and technical issues.
  • Manage special customer requests, including MPW, reports, surveys, logistic requirement, and others.
  • Host and conduct visits for customers to strengthen relationships and improve customer management.

Work Experience

  • At least 2 years of relevant semiconductor engineering experience, with proven communication and coordination skills.

Education

  • Bachelor's degree or higher in a science or engineering field.

Language

  • Fluency in both written and spoken English and Mandarin

  • Customer Service Engineer-Hsinchu

    1 week ago

    Hsinchu, Taiwan KLA Full time $80,000 - $120,000 per year

    Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents...

  • Customer Service Engineer

    7 days ago

    Tainan City, Tainan City, Taiwan KLA Full time NT$900,000 - NT$1,200,000 per year

    Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents...

  • Customer Service Engineer- Kaohsiung

    7 days ago

    Kaohsiung City, Kaohsiung City, Taiwan KLA Full time NT$60,000 - NT$120,000 per year

    Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents...

  • Customer Service Representative

    22 hours ago

    Hsinchu City, Taiwan Air Products Full time NT$300,000 - NT$600,000 per year

    At Air Products, our purpose is to bring people together to reimagine what's possible, collaborate and innovate solutions to the world's most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the...

  • Manager, Customer Quality Engineering

    5 days ago

    Hsinchu City,, Taiwan Entegris Full time NT$1,800,000 - NT$2,500,000 per year

    Job Title:Manager, Customer Quality EngineeringJob Description:The Role:Entegris is looking for a manager leading our customer service on Quality and Engineering. This job will provide a great career growth opportunity by involving business strategy development and managing multiple of customers' requirements which keep growing and sustainability within the...

  • Sales Service Manager

    5 days ago

    Hsinchu City,, Taiwan Particle Measuring Systems Full time $100,000 - $120,000 per year

    Job Purpose:The Service Sales Manager will be responsible for driving the growth of PMS Taiwan's service portfolio, including calibration, repair, on-site services, service contracts, and Extended warranty.This position requires a strategic mindset to expand customer engagement, achieve financial targets, and ensure service excellence through strong...

  • Service Launch Program Manager

    2 weeks ago

    Taipei City, Taiwan Gogoro Full time NT$60,000 - NT$120,000 per year

    The Service Launch Program Manager will be working with cross-functional teams to deliver new programs to reach corporate goals by defining the scope of programs, identifying risks, managing costs, and tracking dependencies and schedules. He/She has pure hustle and passion for building a new consumer business in a competitive market and ensuring operational...

  • Supervisor, Customer Service

    22 hours ago

    Tainan City, Taiwan Ultra Clean Technology Full time NT$720,000 - NT$1,440,000 per year

    Join UCTand be part ofthe fastest-growing sector in the world We indirectly touch every semiconductor chip that goes into every smartphone, smart car, and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented...

  • Sr. Manager, Customer Service

    3 days ago

    Songshan District, Taipei City, Taiwan Coupang Full time NT$1,200,000 - NT$2,400,000 per year

    Company IntroductionCoupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.Our services in Taiwan include "Rocket Delivery" which offers next-day delivery for a wide selection of items at affordable prices, "Rocket Oversea" which offers...

  • Customer Service Administrator

    1 week ago

    Daya District, Taichung City, Taiwan Air Liquide Full time $30,000 - $60,000 per year

    ALES ASIA was founded in Taiwan in 200Our factory is located in the Taichung Science Park in Taiwan and it has class 1000 and 100 cleanroom (192 m2) and ISO 9001 certificates.We provide a proven, reliable and cost effective solution to worldwide special gas delivery equipment needs, including gas cabinets, valve manifold boxes. Beside, we also have...