Director, Operations- Taiwan

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What you'll be doing:

The Director of Operations will oversee the overall management of multiple outlets operations across Taiwan, ensuring adherence to company standards, exceptional customer service, and financial performance. This role requires strong leadership skills, strategic planning abilities, and financial acumen to drive growth and operational efficiency.

1. Overall Operations Management and Customer Experience

2. Ensure each lounge adheres to the company's standards for quality, service, and cleanliness.

3. Oversee front-of-house and back-of-house operations to ensure exceptional customer service.

4. Conduct regular quality assurance checks, ensuring high standards and customer satisfaction.

5. Leadership and Team Management

6. Recruit, train, and supervise managers across multiple functions.

7. Lead by example in customer service and adherence to company policies.

8. Motivate and manage team performance, fostering a positive work environment.

9. Financial Management

10. Monitor and manage budgets, ensuring each location meets financial goals and targets.

11. Review profit and loss (P&L) statements, tracking revenue, costs, and expenses.
12. Control operating costs and optimize revenue, including overseeing food costs, labor costs, and overheads.
13. Implement pricing strategies and promotions to maximize profitability.

14. Demonstrate a strong track record in budgeting, cost control, and inventory management, managing margins effectively.

15. Inventory and Supply Chain Management

16. Oversee inventory management, ensuring sufficient stock levels and minimizing waste.

17. Establish relationships with suppliers and negotiate contracts for cost-effective procurement.

18. Ensure adherence to health and safety regulations, including food safety and sanitation standards.

19. Marketing and Brand Strategy

20. Develop and implement marketing strategies to attract new customers and retain existing ones.

21. Collaborate with the marketing team on promotions, events, and advertising campaigns.

22. Monitor market trends, customer preferences, and competitor activity to adjust brand offerings.

23. Compliance and Safety

24. Ensure compliance with local regulations, including health, safety, and labor laws.

25. Conduct regular inspections to ensure safety and sanitation protocols are followed.

26. Maintain records and reports for regulatory compliance.

27. Strategic Planning and Growth

28. Develop long-term strategic plans for business growth, expansion, and new lounge openings.

29. Assess lounge performance and identify areas for improvement.
30. Set and track business goals and KPIs for all locations.

31. Implement process improvements to increase operational efficiency and reduce costs.

32. Communication and Reporting

33. Serve as the main point of contact between lounge managers and senior leadership.

34. Present reports on lounge performance, financial results, and operational challenges.

35. Communicate updates, goals, and initiatives regularly to all staff and managers.

36. Crisis Management and Problem Solving

37. Prepare to manage unexpected crises, including supply chain disruptions and negative publicity.

38. Ensure quick problem-solving to maintain business continuity and protect brand reputation.

About you:

• Strong financial acumen with a successful track record in budgeting, P&L management, cost control, and inventory management.
• Extensive experience in food and beverage management, preferably in a multi-unit environment.
• Proven ability to lead teams effectively and achieve financial targets, demonstrating strong leadership and team management skills.
• Excellent communication and interpersonal skills, with a customer-centric mindset and strong problem-solving abilities.
• Emotionally resilient, adept at managing challenging situations with professionalism and composure.
• Knowledge of health and safety standards, ensuring compliance across all operations.
• Experience in developing and implementing marketing and promotional strategies to drive customer engagement and brand loyalty.