Customer Success Manager

23 hours ago

Taipei Taipei City, Taiwan XREX Inc. Full time $90,000 - $120,000 per year

Responsibilities

  • Define team service strategies, design and optimize response workflows, reply frameworks, and feedback collection mechanisms to enhance overall efficiency and response quality.
  • Leverage operational data, user feedback, and cross-departmental requirements to drive systematic process improvements and tool adoption, enhancing user convenience and internal efficiency.
  • Collaborate with Product, Engineering, Compliance, and other teams to maintain consistency across all customer touchpoints, strengthening the overall user experience.
  • Lead the tracking and cross-departmental resolution of major complaints, negative experiences, and process gaps to ensure service quality and brand trust.
  • Establish service training programs and quality standards to enhance the team's image and ensure consistent, empathetic, and professional responses.
  • Plan and drive the customer service technology roadmap, coordinating with Product and Engineering to implement innovative tools that improve service efficiency and operational ease.
  • Proactively foster a user-centric culture, influencing team decision-making and daily workflows, and deepening recognition of the value of service.
  • Participate in departmental process building and project initiatives, including response audits, strategic planning, report optimization, and policy drafting, to improve operational maturity and transparency.
  • Coordinate internal resources and case workloads, designing effective scheduling and support mechanisms to ensure stable team operations and flexible peak-time management.
  • Manage team performance and development, conducting regular performance reviews, goal setting, and career discussions.
  • Act as a role model for internal culture and values, cultivating strong team alignment with service quality, user empathy, and collaboration.
  • Identify structural challenges arising from business growth and proactively propose process design and service strategy adjustments.

Requirements

  • Over 6 years of experience in customer service or customer success, including at least 2 years in a managerial role.
  • Strong cross-departmental communication and collaboration skills, with the ability to integrate resources and drive projects effectively.
  • Proficient in customer service data analysis, KPI tracking, and process design.
  • Clear logical thinking and excellent written and verbal communication skills.
  • Ability to handle high-pressure and complex customer complaint situations with mature problem-solving skills.

Preferred Qualifications

  • Experience in fintech, cryptocurrency, or highly regulated industries.
  • Familiarity with customer service systems (e.g., Intercom, Zendesk) and experience building self-service processes.
  • Experience managing bilingual or multilingual customer service teams.

  • Customer Success Manager

    5 days ago

    Taipei, Taipei City, Taiwan Razer Inc. Full time NT$120,000 - NT$240,000 per year

    Joining Razer will place you on a global mission to revolutionize the way the world games. Razer isa place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is alsoa great place to work,providing you the unique, gamer-centric experience that will put you in an...

  • Customer Success Manager

    7 days ago

    Taipei, Taiwan Razer Inc. Full time $60,000 - $120,000 per year

    Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put...

  • Customer Success Manager

    7 days ago

    Taipei, Taiwan Speak Full time NT$60,000 - NT$120,000 per year

    About usOur mission is to reinvent the way people learn, starting with language.Learning a language can change a life by opening doors to new cultures, careers, and communities. Two billion people around the world are actively trying to learn a language, but the best way to learn (one-on-one tutoring) is hard to access at scale and hasn't been meaningfully...

  • Customer Success Manager, Workflows

    1 week ago

    Taipei, Taipei City, Taiwan LSEG Full time $60,000 - $120,000 per year

    Customer Success Managers (CSMs) connect our clients to LSEG's solutions.As a Customer Success Manager, we will be responsible for encouraging relationships and being a trusted advisor to our Trading Customers who use our Trading Desktop Solutions through the customer experience journey.This role focuses primarily on driving adoption, integration and...

  • Senior Customer Success Manager

    23 hours ago

    Taipei, Taipei City, Taiwan Sophos Full time $120,000 - $180,000 per year

    About UsSophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed...

  • Multilingual Customer Success Manager

    7 days ago

    Taipei, Taipei, Taiwan Shanghai BSF Human Resources Co. Full time NT$900,000 - NT$1,200,000 per year

    Job briefOur client is an AI-driven technology company that carries "beauty" as its core ideal, helping its users become more beautiful with image products and beauty management services and assisting with the digital transformation of the beauty industry by providing SaaS services.As its products become increasingly popular with global customers, our client...

  • Customer Success Manager

    23 hours ago

    Taipei, Taiwan XREX Full time $60,000 - $120,000 per year

    Responsibilities:Define team service strategies, design and optimize response workflows, reply frameworks, and feedback collection mechanisms to enhance overall efficiency and response quality.Leverage operational data, user feedback, and cross-departmental requirements to drive systematic process improvements and tool adoption, enhancing user convenience...

  • Senior Customer Success Manager

    5 days ago

    Taipei, Taiwan Numerix Full time NT$1,200,000 - NT$2,400,000 per year

    Since our founding in 1996, we have been at the vanguard of financial technology, providing groundbreaking expertise, quantitative analytics and software that redefine pricing and risk management in the financial markets. With the strategic acquisitions of FINCAD, PolyPaths and Kynex, Numerix has further strengthened its leadership position empowering...

  • Principal Customer Success Manager

    5 days ago

    Taipei, Taiwan PTC Full time $80,000 - $120,000 per year

    Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is...

  • Customer Success Specialist

    2 weeks ago

    Taipei, Taipei City, Taiwan WOO Full time NT$900,000 - NT$1,200,000 per year

    WOO X is a global centralised crypto futures and spot trading platform offering best-in-class liquidity and price execution. WOO X has an average daily volume exceeding $1.5 billion and is home to hundreds of thousands of traders worldwide. WOO X traders benefit from radical transparency through our industry-first live Proof of Reserves & Liabilities...