Manager, Human Resources

Brightech is a leading CRO that specializes in complex, value-add biostatistics, programming, and clinical data management services. Brightech, an Everest Clinical Research Company, has earned a highly-regarded reputation as a critical partner for some of the world's largest pharmaceutical and biotech companies. Our Brightech Taipei, Taiwan office has an opening for a
Human Resources Manager.

Everest Clinical Research ("Everest") is a full-service contract research organization (CRO) providing a broad range of expertise-based clinical research services to worldwide pharmaceutical, biotechnology, and medical device industries. We serve some of the best-known companies and work with many of the most advanced drugs, biologics, and medical devices in development today.

Everest has been an independent CRO since 2004 with a strong foundation as a statistical and data management center of excellence. Building on this foundation, Everest has successfully developed and established itself as a full-service CRO. Everest's headquarters are located in Markham (Greater Toronto Area), Ontario, Canada with additional sites in Little Falls (Greater New York City Area), New Jersey, USA, Shanghai (Pudong Zhangjiang New District), China and Taipei, Taiwan, Republic of China.

Everest is known in the industry for its high quality deliverables, superior customer service, and flexibility in meeting clients' needs. A dynamic organization with an entrepreneurial origin, Everest continues to experience exceptional growth and great success.

Quality is our backbone, customer-focus is our tradition, flexibility is our strength…that's us…that's Everest.

Summary

The incumbent will support the Executive Director, Human Resources and local Site Management in providing Human Resources (HR) services for the Taipei, Taiwan based employees. This will include Employee Relations, Recruitment, Training, Benefits, Compensation, Health and Safety, Employee Communications, developing HR polices, and maintaining a HR Information System. The incumbent may also act as a Site Manager and Taiwan Management Representative for local contracts and agreements and be responsible to ensure compliance with Taiwanese laws and regulations. The individual will be a main point of contact locally for employees and will provide management support to the office.

Responsibilities Include

• Lead and direct the development and implementation of new HR standards and procedures.
• Lead regional recruitment activities which will include creating job postings, advertising open positions on various web sites and interacting with recruitment agencies, pre-screening resumes with department managers, conducting candidate screening procedures, assisting the department management team with technical interviews, administrating skill-based tests, conducting reference checks, background checks, and preparing offer letters.
• Provide onboarding training and facilitate the gathering of new employee paperwork such as personal information, and confidentiality agreements.
• Provide employee payroll changes to payroll administrator on a monthly basis, which may include updating employee information including address changes and salary information. File all employee changes in the employee HR file.
• Assist Site Management and may act as a site management representative for local contracts and agreements
• Ensure compliance with Taiwan laws and regulations.
• Act as Office Manager for Taipei, Taiwan office
• Manage consultant contracts.
• Perform Benefit administration duties (setting up new hires, ending enrollment for terminated employees, making changes to benefit plans, provide employee education and be the point of contact for employee inquiries)
• Manage any Disability/Leave of Absences.
• Maintain employee files and ensure accurate employee records are kept up to date.
• Maintain an annual review schedule and notify the respective manager of upcoming review dates.
• Assist employees with any company timesheet system issues.
• Assist with semi-monthly checks on employee timesheet reports and follow up with employees on any discrepancies. Manage employee attendance records and perform reconciliations between attendance records and timesheet reports semi-monthly.
• Complete vacation and other absence tracking and record keeping for site as needed.
• Enter employee information in the Human Resources Information System (HRIS).
• Conduct "check-in" discussion with new employees following three months of service and conduct exit interviews when someone is leaving the company.
• Receive any employee concerns and resolve where possible. Where such concern cannot be resolved then will be responsible to communicate any employee concerns to senior management and be a management advocate of any managerial decisions and implementation of any such communications.
• Participate in the planning and execution of company staff social and celebratory events per Company guidelines.
• Assign administrative tasks to other designated personnel. Manage designated staff regarding purchase of office supplies, cleanliness of office, plant maintenance, and well maintained office environment etc. Approve any office purchases and invoices to be provided to the accountant.
• Act as a primary liaison between Everest and external facilities management service providers, as well as a key point of contact for employees regarding matters relating to the office facilities.
• Identify deficiencies and safety concerns within the office facility, manage the maintenance/resolution of deficiencies and safety concerns, and coordinate other office vendor services.
• Ensure there is an up-to-date list/tracker of vendors and suppliers related to office operations, build a strong relationship with selected vendors, and work with such vendors when necessary and Finance and Executive Management team to implement purchases that are within reasonable/expected budget. Identify and negotiate cost savings opportunities (e.g., via vendor consolidation) where possible.
• Act as a primary contact between the Company and the office building management. Disseminate communication/announcements from the office building management team in a timely manner.
• Be a primary point of contact for security and office disaster recovery and disseminate information to the staff.
• Manage employees regarding preparation activities in advance of external guest visits to the Taiwan office (e.g., for client visits, audits, Taiwan office visitors, business partner visits, etc.).
• Maintain an employee contact list and maintain organizational charts for the Taipei site.
• Assist in Finance and Accounting activities when required. (e.g. supplier invoices, approving building expenses, approving employee expenses)
• Assist corporate Information Technology with local provider where needed.