Service Operations Manager

1 week ago

Kaohsiung City Kaohsiung City, Taiwan Alfa Laval Full time $90,000 - $120,000 per year

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.

Responsibilities
As a member of our team, you are responsible for leading, developing and securing a high performing Service Operations organization in line with the overall Service strategy and the Alfa Laval culture in order to create an excellent customer experience, meet the Service market demands, and support Service growth opportunities. This is aimed at achieving the following objectives:

  • Elevating operational excellence to a world-class level, with a strong emphasis on safety, in accordance with company HSE policies.
  • Driving profitable growth, while aligning with financial objectives. This involves optimal utilization of service resources and infrastructure.
  • Fostering engagement and motivation within the Service Operation team to enhance customer experiences, uphold commitments, maintain service quality, generate more service opportunities.

Your Key Tasks
Safety

  • Champion the safety culture with the objective of promoting safe work behaviours, working closely with peer managers and Local H&S committee.
  • Directly responsible for complying with local company Corporate Governance, local company HSE policy and ensure local legal compliance.

Execution

  • Lead and develop the Service Center and Field Service teams, optimizing resource utilization for timely delivery and execution.
  • Ensure appropriate resources and competencies are available to support the business safely and efficiently.
  • Motivate the local company service operation organization to sustain operational excellence.
  • Develop a medium- and long-term investment plan for local company's service operations.
  • Take overall responsibility for budgeting, forecasting, cost management, recovery hours, claims rate, utilization, and financial/operational results (P3)
  • Manage customer relationships internally and externally towards an excellent customer experience.

Competence development & Continuous improvement

  • Lead continuous improvement initiatives in safety, efficiency, sustainability, 5S, production system, etc.
  • Plan training to enhance team competence and address future needs.
  • Develop, motivate, and coach direct reports to secure resource & development plans linked to the Service strategy are in place and executed.

Management Local Company Service Operation

  • Strong alignment of Service Operations capability development with divisional Managers responsible for Service linked to the overall Service strategy, focus areas and sales activities.
  • Monitor Service Operation KPIs.
  • Ensure compliance with local laws and regulations, including liaising with relevant local authorities.
  • Actively participate in global improvement projects/initiatives and implement best practices and standards.

Your Competencies

  • Decisiveness and Execution
  • Customer focus
  • Quality Assurance
  • Engagement Individuals

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