Systems Support Engineer

2 weeks ago

Dawan Tainan City, Taiwan Michael Page Full time
  • Be the first-line expert keeping advanced automation systems running.
  • Work closely with cutting-edge, high-complexity in-house applications.

About Our Client
Our client is a world-class leader in automation solutions, delivering complex in-house systems for warehousing, logistics, distribution, and industrial operations. With global engineering teams across APAC, Europe, and the U.S., the company builds high-performance systems that integrate software, controls, equipment, and large-scale automation.

Job Description

  • Provide on-site technical support, troubleshooting, and incident resolution for large-scale automation systems.
  • Diagnose system faults involving Windows servers, SQL databases, networking, and custom application behavior.
  • Lead incident & problem management until a workaround or resolution is confirmed.
  • Participate in commissioning and testing for new system deployments at customer sites.
  • Maintain strong relationships with local clients and act as the technical first-line contact.
  • Conduct system monitoring, validation, regression testing, and escalation coordination with global engineering teams.
  • Ensure safety compliance, hazard identification, and adherence to company procedures.
  • Contribute to continuous improvement activities and internal knowledge base updates.

The Successful Applicant

  • Strong troubleshooting skills in Windows Server environments.
  • Knowledge of MS SQL Server, networking (LAN), and basic understanding of C#, .NET, Python, PowerShell, or HTML is highly valued.
  • Background in automation, material handling, system integration, or in-house software applications is highly preferred.
  • Exposure to PLC (Siemens / Rockwell) is a plus, not a requirement.
  • Customer-facing mindset with solid communication and problem-solving skills.
  • Ability to work independently, travel locally, and handle field-service conditions.
  • Proficiency in written & spoken English.

What's on Offer

  • Work with advanced industrial automation solutions used by global companies.
  • High ownership role with a direct impact on customer operations.
  • Strong technical exposure across software, systems, SQL, networking, and automation.
  • Join an international engineering environment with APAC collaboration.

Contact: Max Yeh
Quote job ref: JN

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