IT User Support Engineer

Join UCT and be part of the fastest-growing sector in the world We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success – join us today

UCT is looking for a talented
Engineer II, IT User Support
to join us in
Taiwan
Essential Duties and Responsibilities:

• Providing Technical Support: Offer assistance to both local and global users encountering technical issues with hardware, software, networks, and other IT systems.
• Troubleshooting: Diagnose and resolve technical problems, utilizing various tools and methodologies to identify root causes and implement solutions.
• Hardware Maintenance: Install, configure, and maintain computer hardware components such as desktops, laptops, printers, and peripherals.
• Software Installation and Configuration: Install, configure, and update operating systems, software applications, and drivers as needed.
• User Account Management: Create, modify, and deactivate user accounts across various systems and applications, ensuring security and access control.
• Network Support: Assist in the setup, configuration, and maintenance of local area networks (LANs), wide area networks (WANs), and other network infrastructure components.
• Other Systems: Manage door access system, CCTV, employee's clocking system.
• Tasks & Projects: Assist in tasks & projects assigned by local and corporate.
• Documentation and Knowledge Sharing: Maintain accurate documentation of IT systems, procedures, and configurations, and share knowledge with team members and end-users.
• Training and User Education: Conduct training sessions and provide user education on IT best practices, tools, and procedures to enhance productivity and security awareness.
• Vendor Management: Liaise with IT vendors and service providers to procure hardware, software, and services, and coordinate support and maintenance activities as necessary.
• Continuous Improvement: Stay updated on emerging technologies, trends, and best practices in IT support, and propose and implement improvements to enhance efficiency and effectiveness.
• Incident Management: Manage and prioritize incoming support tickets and service requests, ensuring timely resolution and effective communication with stakeholders.
• Adherence to Policies and Standards: Ensure compliance with organizational policies, procedures, and industry standards related to IT security, data privacy, and service delivery.
• Customer Service: Provide excellent customer service by communicating effectively, empathizing with users' concerns, and striving to exceed expectations in resolving issues and meeting needs.

Educational/Certification Requirement
:

• Bachelor's degree (or equivalent experience) in computer science or related field

Experience Requirement:

• Organized and meticulous
• Good coordination and interpersonal skills
• Good team player and able to work with minimal supervision
• Experience in Microsoft Office 365, Windows 10, Windows 11, Server OS
• Experience in desktop/laptop hardware
• Demonstrated ability to support networked printers, photocopiers, scanners, and multifunction devices
• Barcode printer setup and label design is a plus
• Knowledge in Active Directory, LANs, Data Backup, Print Server
• Basic knowledge of VOIP systems
• Basic knowledge of physical Ethernet cabling
• Basic knowledge of shared storage (NAS/SAN)
• Basic knowledge of ethernet networks
• Customer orientated with positive working and pleasant attitude
• Ability to work in cleanroom environment
• Ability to manage priorities and expectations in a fast-paced environment
• Good documentation skill
• Require lots of walking within the premise and carrying IT equipment as required