Senior Product Manager, TNAS Core Processing Platform, Pan-Asia

2 weeks ago

Taipei Taipei City, Taiwan Global Payments Inc. Full time $90,000 - $120,000 per year

Description
*DUTIES AND RESPONSIBILITIES
Product domain: Core products*

  • Own, manage and maintain the integrity of our core processing platforms for providing authorisations, clearing and settlement services, scheme settlement and merchant pricing.

Product strategy and thought leadership

  • Act as the product leader with accountability for the changes and long term strategy for the acquiring platforms.
  • Develop and maintain a strategic roadmap of all enhancements/projects/initiatives for these platforms in line with overall strategy for product

Product discipline and ways of working

  • Sponsor and/or approve any changes required to the platform whether regulatory or discretionary providing leadership to project managers/working groups as necessary
  • Actively manage any changes, attending internal meetings as required to ensure integrity of the platforms, escalating as necessary.
  • Develop and maintain any related internal/external messaging/collateral and communications for these platforms

Target state architecture

  • Responsible for reviewing, approving and initiating all changes to core systems and maximizing opportunities to enhance the overall proposition and services.
  • Ownership and management of compliance with industry standards for local regulation, including Card Schemes.
  • Provide technical support to the business/customers/3rd parties as and when required

Drive commercial outcomes

  • Working with finance and other stakeholders to agree pricing/charging strategies across the platforms
  • Management and strategic decision maker for the third party gateways, scheme connections, accreditation criteria and integrity of the data shared by those connections.

COMPETENCIES (KNOWLEDGE / SKILLS Or ABILITIES / BEHAVIOR)

  • 6+ years' experience as a Product Manager covering the full breadth of product design, development and life cycle management in a hardware or software solutions based organisation.
  • Understanding of payments processing systems/applications.
  • Knowledge of card schemes (such as Visa, Mastercard, JCB, China UnionPay), domestic TW (NCCC) credit card processor, APM (QR codes) and RTP (realtime payment).
  • Passionate about delivering great customer experiences and bringing products to life that scale, representing the voice of the customer.
  • Growth mindset to continually refine and improve experiences.
  • Must be a team player and able to work collaboratively with and through others
  • In addition to English, Chinese language proficiency on both spoken and written on the domain's technical terms is a must

Preferred

  • Experience working with business stakeholders within a cross-functional matrix environment.
  • Experience with large-scale organizational change efforts.
  • Experience with and knowledge of change management principles, methodologies and tools.

Qualifications

  • Bachelor's degree from college or university
  • 6+ years of experience in a similar role with strong knowledge of the payments industry and/or a strong technical background.

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