Customer Service Administrator

1 day ago

TainanTaiwan, Taiwan Onto Innovation Full time $40,000 - $60,000 per year

Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers' critical path of progress by making them smarter, faster and more efficient.

Job Summary & Responsibilities

Job Overview
In conjunction with the Onto Innovation rules and practice, to provide the best customer service administrative support possible to enhance the operation efficiency and customer satisfaction, and ensure company objectives are achieved.

Job Description/Responsibilities:
 Classifying and filing Field Service Reports for CS system and billing.
 Provide logistics support including shipping materials to headquarters (including RMA), regional branches, and the customers.
 Close liaison with headquarters, suppliers and colleagues ensuring serve part orders are processed and delivered in a timely manner.
 Follow-up and provide status information to customers and CS team regarding service part orders status and shipments.
 Work as a call center of service organization so a good ability to communicate internally with all levels of the organization and externally with customers and business partners.
 Respond to inquiries of stock balance, deliveries and returns.
 Track and follow up inbound/outbound shipments and backorders.
 Maintain and update inventory and CS databases.
 

Qualifications

Requirement of the Job:
 Proficiency of MS Excel, PowerPoint, Word, Outlook.
 3+years of administrative/warehouse experience supporting management and client service teams.
 University/College with administrative, finance, accounting or relevant education backgrounds
 Good interpersonal skills in terms of face-to-face and telephone communication.
 Strong attention to detail and accuracy.
 Good English capabilities in reading and writing would be a plus.

Onto Innovation Inc. offers competitive salaries and a generous benefits package, including health/dental/vision/life/disability, PTO, 401K plan with employer match, and an Employee Stock Ownership Program (ESOP) along with health & wellness initiatives. We provide a collaborative working environment along with resources, and state-of-the-art tools & equipment to promote success; and a welcoming, inclusive corporate culture where individuals are recognized for their contributions.

Onto Innovation Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

For positions requiring access to technical data, Onto Innovation Inc., Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.

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