Customer Service Specialist – APAC

1 day ago

Taiwan Taoyuan Coty Centogene Full time $40,000 - $60,000 per year


Your Responsibilities
  • Act as the first-line contact for customer inquiries, providing professional and timely support via phone, email, and online systems.
  • Support physicians, hospitals, and research partners with test ordering, sample logistics, and reporting processes.
  • Ensure smooth communication between clients in APAC and global teams, particularly HQ in Germany.
  • Manage case documentation, track service tickets, and update records in CENTOGENE's internal systems (CRM, LIMS, etc.).
  • Provide guidance on test catalog, sample requirements, and logistics procedures.
  • Handle complaints and escalations in line with company policies, ensuring customer satisfaction.
  • Collaborate with cross-functional teams (sales, logistics, laboratory operations, and IT) to resolve client issues.
  • Prepare regular service reports and feedback summaries to improve customer experience.
  • Support training and onboarding for new customer service team members as the APAC office grows.


Your profile
  • Bachelor's degree in Life Sciences, Healthcare, Business Administration, or related field.
  • At least 5 years of experience in customer service or client-facing roles (preferably in healthcare, diagnostics, or biotech).
  • Strong communication skills in Mandarin Chinese and English (written and spoken).
  • Excellent problem-solving and multitasking abilities.
  • Familiarity with customer management systems (CRM, LIMS, ERP) is highly desirable.
  • Detail-oriented with a customer-first mindset.
Preferred / Plus:
  • Experience in the healthcare or diagnostics industry.
  • Familiarity with LDT regulations and laboratory workflows.
  • Experience working in an international or cross-cultural environment.


Why us?
  • Competitive compensation and benefits package.
  • Opportunity to support the growth of CENTOGENE's first APAC operations in Taiwan.
  • Work in a dynamic, international, and mission-driven environment.
  • Professional development and career advancement opportunities.
  • Collaboration with global experts in genetics, bioinformatics, and diagnostics.


About us

With employees from over 50 nations, CENTOGENE is a truly international company with offices is in Rostock, Berlin, Delhi, Boston, Valencia, Belgrade, and São Paulo. 

We were born to help diagnostic patients with rare disease and today we evolved to help patients of all clinical specialties to make bold progress with guided solutions for physicians, their patients and pharma partners.


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