Manager, Merchandising

About Klook
We are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:

• Customer First
• Push Boundaries
• Critical Thinking
• Build for Scale
• Less is More
• Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us

Role Overview
We are looking for a highly analytical and collaborative individual to drive
cross-market growth
by identifying opportunities across
Vertical × Destination × Origin
dimensions, and to
streamline internal workflows
for higher operational efficiency. This role requires both strategic thinking and strong execution ability — connecting data insights to commercial impact through close collaboration with marketing, supply, and product teams.

Key Responsibilities

• Drive Growth through Insights:

Leverage data to uncover business opportunities across verticals, destinations, and origins. Identify key growth levers and develop actionable strategies to improve sales performance regionally.

• Cross-Functional Collaboration:

Partner with marketing, supply, product, and operations teams to align priorities, optimize category performance, and ensure seamless execution of growth initiatives.

• Process Improvement:

Map and streamline collaboration workflows across teams to enhance efficiency and ensure clear ownership of deliverables and accountability across markets.

• Performance Tracking & Reporting:

Design and maintain dashboards or frameworks to monitor performance KPIs (sales, sessions, CVR, ROI, etc.), provide regular insights, and support data-driven decision-making.

• Strategic Projects:

Support cross-market or cross-category initiatives (e.g., seasonal campaigns, vertical playbooks, or process improvement projects) from planning to post-mortem analysis.

Requirements

• Bachelor's degree or above in Business, Economics, Marketing, or related field
• 5–8 years of experience in e-commerce, strategy, category management, or consulting
• Strong analytical ability with proficiency in Excel / Google Sheets (SQL or data visualization tools is a plus)
• Proven experience working in cross-functional environments, with the ability to manage multiple stakeholders and drive alignment
• Excellent communication skills — able to translate data and business insights into clear recommendations
• Proactive, structured, and detail-oriented problem solver
• Experience in regional or multi-market roles is a plus

What We Offer

• Opportunity to drive regional growth strategy and shape collaboration models across teams
• Exposure to senior stakeholders and cross-functional project ownership
• Fast-paced, high-impact environment with strong career development potential

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We're dedicated to creating a welcoming and supportive culture where everyone belongs.
Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter ("Agency"). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.
An Agency must obtain advance written approval from Klook's Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.