Client Service Representative

17 hours ago

Taipei Taipei City, Taiwan ADP Full time $40,000 - $80,000 per year
  • Work closely with clients for accurate and timely payroll, labor pension, national health insurance, labor / employment insurances and tax (national taxes and regional taxes) related calculation
  • Coordinate closely with internal teams to ensure Client services and cases are monitored and delivered in and accurate, timely and professional manner.
  • Maintain client relationship to improve client's satisfaction
  • Provide suggestions, counselling, and updates to Clients in areas of Labor Laws, payroll, labor pension, national health insurance, labor / employment insurances, Individual Income tax policy, HR processes etc. independently.
  • Maintain internal services procedure manuals and business process documents.
  • Participate in testing and validation of services and system upgrading.
  • Assisting Client Service Manager in reviewing and improving services processes and procedures.
  • Participate in client's meeting to provide expert HR and Service advice.
  • Provide Training for clients and internal operation teams when necessary.
  • Bachelor's degree or above in HR Management, Business Administration or related.
  • With 3 years + hands on Payroll & Lodgment experience, or HR professional particularly in the area of C&B and labor law.
  • Be familiar with salary structure, employment, Statutory benefit, payroll and tax rules.
  • Good command of spoken and written English.
  • Professional attitude, efficiency, and attention to details.
  • Good team spirit, communication and interpersonal skills.
  • Good computer skills, particularly in Excel, and Word.
  • Good Team Player.
  • Enjoy collaborating with Cross Function to win together.

A little about ADP:
We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:
ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:
ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

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