High-End Manager

Key Responsibilities

High Jewellery Business Focus:

• Maintain Individual sound record on VHETI sales
• Grow & develop the High End business in Taichung.
• Drive HJ sales teams and boutiques in the field towards new business initiatives and sales opportunities both within, and outside of the boutique environment
• Work with HOB and High Jewllery Sales Manager on driving new collections and challenging HJ items

Expertise and Business Acumen:

• Develop a strong knowledge and awareness on High end business among FJA and FA
• Develop sales tools, and educational tools for the network
• Inspire excellent knowledge in gemology and savoir faire (gemologist preferred)
• Demonstrate knowledge of Jewellery manufacturing and be able to link with Chanel excellence in craftsmanship and creativity
• Demonstrate creativity and sophistication in mix and match of Jewellery pieces across different collections and clients' own Jewellery.
• Collect and share knowledge of WFJ industry and competitors

High Jewellery Sales Team Development:

• Motivate and support the HJ sales teams and boutique management teams
• Develop High End Sales Capability of our HJ sales associates
• Identify and develop new talents to become high end sales specialists/ experts

Enhance and Supervise the Delivery of Ultimate Luxury Customer Experience:

• To engage VIP and FJA to new Client Experience in Prince HJS and overseas.
• Develop the High end partnerships between the boutiques
• Provide coaching to the team on how to approach and present pieces to potential High Jewellery clients
• Conduct coaching with FJA on selling / ASS of high jewellery pieces on regular basis
• Supervise and observe floor performances of SWFJs/ WFJAs, provide prompt assistance in customer enquiries, and resolve problems and complaints quickly and effectively to ensure client satisfaction. By observing closely on boutique floor, take a close interest in floor staff's well-being, and actively provide feedback to HOB & DHOB.

Client Engagement and Relationship Management :

• Identify local opportunities to implement a proactive strategy to target and acquire new Ultra High Net Worth (UHNW) clients
• Strategic planning and assistance to SWFJA / WFJA on High Jewellery CEM management
• Monitor and enforce on client engagement and on building long lasting relationships with High Jewellery clients.
• Closely work with Fashion team to identify and grow the VIP clients database

Work with individual boutique team members to gain a thorough and personalized understanding of high jewelry clients providing personalized services to them.

Foster Close Partnerships:

• Collaborate with all departments and boutiques on implementation of sales development plans

High End Assortment Merchandise & Inventory:

• Support HOB / DHOB in proposing the right High Jewellery product mix for boutique, based on the uniqueness of the boutique, in order to maximize the sale opportunities
• Provide recommendation on repair and quality check of High Jewellery pieces
• Provide feedback from clients on High Jewellery pieces to product team
• Supervise inventory count to ensure no inventory losses. Discrepancies, if they arise, must be reported in a timely manner as determined by the HOB and/or Head of Retail.
• Reinforce to Company guidelines and ensure that proper controls are being followed to prevent stock losses, pilferage or damage through daily briefing and coaching session.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.