Sr. Service Engineer 資深服務工程師

以專業和服務熱忱偕同團隊力量,協助亞太區客戶成功是我們的使命。 透過系統化的培訓程與場域實戰訓練,讓您蛻變成兼備技術力、客戶應對力、商務專業力以及職涯續航力的未來人才,同時成為客戶最好的技術夥伴

Major Areas of Responsibility
Key Responsibilities

• Provide pre-sales and post-sales technical support to clients, assisting with the seamless integration and adaptation of Moxa solutions.
• Deliver remote assistance via tools, phone, conference calls, or on-site visits, based on the complexity of the support needed.
• Collaborate with the sales team during client engagements to present and propose solutions that effectively address specific client needs.
• Work with PM and R&D teams to address technical issues and support project requirements.
• Support training events, seminars, and webinars by offering product demonstrations and sharing technical insights with end users and distributors.
• Deliver technical service packages to Moxa clients, ensuring smooth implementation and optimal performance of Moxa solutions.

Minimum Job Requirements

• Education: Bachelor's degree or higher; a degree in science or engineering is preferred.
• Experience: Minimum of 3 years of work experience in any of the following areas: networking, cybersecurity, programming, Linux administration, or industrial automation.
• Basic Qualifications:

ü Familiarity with network protocols and technologies: TCP/IP, ARP, ICMP, RSTP, SNMP, IGMP, VLAN, etc.

ü Strong customer-facing experience.

ü Proven troubleshooting skills in technical environments.

• Language: Proficiency in Mandarin and EnglishLanguage; TOEIC score of 800 or above is required (or any equivalent language certification).
• Certification: CCNA, CCNP, or other relevant professional certifications are a plus