Sr. Sales Operation Specialist
11 hours ago
Purpose of this Position
This role partners with the Sales team to enhance operational efficiency, strengthen data-driven decision-making, and support strategic execution. The position requires analytical capability, independent judgment, and the ability to refine processes, systems, and reporting to improve overall commercial performance.
Major Areas of Responsibility
- Data Analysis and Reporting:
l Collect, analyze, and interpret multi-dimensional sales data to generate actionable insights and performance recommendations.
l Develop and maintain dashboards, reports, and analytical models to support revenue analysis, pipeline health, and forecasting accuracy.
l Monitor real-time revenue outlooks and communicate updated projections to leadership independently.
l Track key performance indicators, identify deviations or inefficiencies, and recommend targeted improvements.
- Sales Planning, Forecasting, and Strategy
l Partner with Sales leadership to design and implement sales strategies, annual plans, and KPI frameworks.
l Improve forecast accuracy through analytical modeling and structured planning processes.
l Assess market trends, customer behaviors, and competitive activities to inform and refine sales strategies.
- Sales Process Optimization and Operational Efficiency
l Evaluate existing sales processes and reporting to identify bottlenecks, inefficiencies, or quality gaps, and recommend minor improvements.
l Develop and enhance standardized workflows, operating guidelines, and best practices to support streamlined execution.
l Strengthen lead management, opportunity governance, and deal progression through data-driven recommendations.
- CRM and Sales Tools Management
l Independently manage and optimize CRM platforms (e.g., Salesforce) to ensure data accuracy, usability, and process compliance.
l Diagnose system issues, maintain data integrity, and provide policy-aligned guidance to users across team.
l Assess and recommend enhancements to sales tools, including automation and analytics solutions.
l Lead or contribute to training development for CRM usage, process standards, and data management best practices.
- Cross-Functional Collaboration and Stakeholder Communication
l Collaborate closely with Sales, IT, Finance, and other business units to drive operational improvements, ensure cohesive workflows, and support strategic initiatives.
l Serve as the first point of contact for sales-related inquiries, delivering clear guidance based on company policies and operational procedures.
l Support cross-functional projects, ensuring alignment, communication flow, and timely execution.
Minimum Job Requirements
- Bachelor's degree in a business-related field.
- Minimum of three years of relevant experience, preferably within multinational or international corporate environments.
- Prior experience in Sales Operations, Business Analysis, or Business Management is strongly preferred.
- Fluency in English listening, speaking, and writing; a TOEIC score of 760 or higher is preferred
- Practical experience with CRM platforms (e.g., Salesforce) and SAP.
- Advanced proficiency in Microsoft Excel and other analytical tools; experience with Power BI is a plus.
- Strong data interpretation capabilities and clear, effective communication skills are required.
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