Sr. Sales Operation

Welcome to Haleon. We're a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we've grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it's time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

Hi. We're Haleon. A world-leading consumer healthcare company with exceptional category-leading brands – including Sensodyne, Panadol, Polident, Centrum, Caltrate, Stresstabs, Panadol, Advil, Otrivin. We have a clear purpose: to deliver better everyday health with humanity. For billions of people around the globe.

About the role 

We are looking for a driven and detail-oriented potential talent for Taiwan Haleon Modern Trade team. Haleon Taiwan aims to be the most innovative, trusted, and digital-savvy team to lead the change in self-care. As a omnichannel & sales planning manager, you're responsible for omnichannel performance and modern trade operating efficiency, directly report to Sales Director of Modern Trade. 

Role Responsibilities 

Omnichannel Role:   

• Develop omnichannel growth strategy and priorities with consumer-first mindset and business acumen. 

• Deliver Omnichannel sales target in line with Haleon strategy of being digital- savvy by formulating winning strategy and reach consensus with customers with Kay account managers through leading omnichannel JPB (Joint Business Plan). 

• Deliver omnichannel market share / penetration KPI of omnichannel by working with performance marketing/ brand marketing team to drive health in more hands. 

• Optimize and upgrade Omnichannel digital shelf (FCP) management with performance marketing to drive effectiveness and efficiency along with online shopper journey. 

• Strong collaboration among internal cross function team- digital/ trade marketing/ marketing/ QSC/ financial/ regulatory/ medical; and external key stakeholders to ensure wired for excellence. 

• Drive meaningful initiatives with omnichannel customers as pioneer on media or activations to break-thru barriers under fast-paced market dynamic. 

Sales Operation and Planning Role:  

• Strengthens and drives operational efficiency through the creation of strategies which are aligned to the commercial objectives. 

• Actively participates in the Core Commercial Cycle regarding end to end forecasting for the Sales Team. 

• Supports the Modern Trade KAMs Team regarding the channel/customer investment structure (Trade Spend, Investment Focus, and Level of Investment) ensuring alignment to the commercial financial objectives. 

• Works and collaborations across internal functions to ensure that the commercial objectives of the Modern Trade Sales Team are supported. 

• Provides insights regarding the alignment of the brand plan and sales team execution; improves operation efficiency throughout the process both in the front and back end. 

• Performs thorough analysis of sales figures (i.e. sell-in, sell-out, on-shelf availability, ECOV, call compliance and call effectiveness) to identify operational improvements to work towards the attainment of sales KPIs. 

• Employs forecasts tools like Vendor Managed Inventory (VMI) and monitors commercially agreed terms and ensures that they are tracked versus the company financial objectives.  

• Provides visibility on the channel and customer profitability.  Supports the Modern Trade Channel Manager and KAMs on the development of action plans to support the profitability agenda.

• Provides accurate reporting and analyses on GTN spend on a monthly basis. 

• Keeps central repository of all sales commitments/contracts supporting the GTN budget. 

• Responsible for data maintenance & accuracy in Key Account Management System. 

Candidate with less experience will be considered as Sales Operation & Omnichannel Manager.

Basic Qualifications:  

•  8+ years in sales/ account management, Digital, shopper marketing experience is a plus.  

• Logical thinking, strong analytical and good at numbers. 

• Account planning, Develop strategy. 

• Good command of English and Mandarin.  

Preferred Qualifications: 

• Interpersonal and communication skill.   

• Careful, patience and efficient.   

 Job Posting End Date

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It's important to us that Haleon is a place where all our employees feel they truly belong.

During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. 

The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We'll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence. 

The Haleon recruitment team will contact you using a Haleon email account ). If you are not sure whether the email you received is from Haleon, please get in touch.