Senior ClinCheck Support Specialist

1 week ago

West District, Taiwan Align Technology Full time NT$280,000 - NT$1,440,000 per year

Department:
Clinical

Location:
APAC-China-Taiwan-Taichung

Description
About this opportunity
The Clinical Consultant is responsible for offering Treatment Planning Service (TPS) so as to guide doctors on ClinCheck treatment plan set up and explain about it with expertise. This role is to build Invisalign providers' clinical confidence and competencies by demonstrating the clinical application through giving guidance and support to doctors' own cases.

Key Responsibilities
In this role, you will…

  • Address any questions or concerns of the Customers related to the features and applicability of ClinCheck software and ClinCheck treatment plans as provided on the Invisalign Doctor Site (IDS).
  • Assist customers with new functions related to ClinCheck including the latest ClinCheck software, and any other update or new release of the foregoing Invisalign treatment planning software from time to time and other associated services.
  • Assist Customers to assess case and provide guidance on case suitability.
  • Review and advise on ClinCheck plan to have a more predictable set up
  • Be a core member of projects for treatment planning, clinical support model projects or any other projects that require product or clinical input.
  • Engage and influence cross-functional teams to deliver an excellent clinical customer experience for all Invisalign providers.
  • Participate in proactive team efforts to achieve departmental and company goals where applicable
  • Comply with all safety policies, practices and procedures. Report all unsafe activities to manager and/or Human Resources
  • Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team
  • Other duties as assigned from time to time

Skills, Knowledge & Expertise
In this role, you'll need …

  • Graduate of Doctor of Dental University, Bachelor Dental school (Must have)
  • At least 5 years of working experience, of which 1-2 years of experience is in a corporate environment
  • At least 2 years of Invisalign patient treatment planning and management at clinic
  • Good technical knowledge and experience in dental
  • Experience in training dentists/orthodontists
  • Proficient in English
  • Effective communication and presentation skill
  • Regular business hours. Some outside hours in evenings and weekends, and travelling may be required from time to time

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Equal Opportunity Statement
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.

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