Technical Support Specialist

6 days ago

Taipei City, Taiwan beBeeMaintenance Full time
About the Job

Not just a role, but a career path with growth opportunities in industrial automation and technology.

We are looking for dynamic professionals who share our passion for innovation and care about the environment.

Responsibilities
  1. Demonstrate product features and attributes using predefined scripts.
  2. Provide basic product information and respond to customer queries.
  3. Carry out simple installation tasks under close supervision.
  4. Maintain and repair equipment following detailed instructions.
  5. Resolve customer issues and escalate when necessary.
  6. Ensure operational compliance with quality standards and regulatory codes.
  7. Manage customer relationships and account management.
  8. Clarify customer needs through simple standard sales scripts.
  9. Organize work schedules according to changing priorities.
  10. Follow safety procedures and use personal protective equipment as needed.
  11. Develop technical skills through assessments and development planning.
Required Skills and Qualifications
  1. Masters service conversations by leveraging four key parts: open, learn, reply, and close.
  2. Navigates customer challenges and frustrated or unhappy customers.
  3. Uses clear verbal communication to express ideas and request actions.
  4. Manages safe systems of work with guidance.
  5. Connects with customers to strengthen relationships and meet their needs.
  6. Leverages digital communications to create positive moments for customers.
  7. Navigates face-to-face interactions with customers.
  8. Plans, organizes, prioritizes, and oversees activities to meet business objectives.
  9. Develops, monitors, interprets, and understands policies and procedures.
  10. Employs customer-oriented behaviors to connect with customers.
  11. Recognizes sales opportunities during service interactions.
  12. Troubleshoots technical issues systematically.
  13. Optimizes production plant, equipment, and materials utilization.
  14. Builds customer loyalty by leaving a positive impression.
  15. Achieves full compliance with applicable rules and regulations.
  16. Reviews and creates relevant reports.
Benefits

We offer great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued.

Others

We want a diverse, equitable, and inclusive culture and will actively recruit, develop, and promote people from a variety of backgrounds.

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