2027 Full-Time Graduate Analyst Program – Client Experience Management

BlackRock Overview BlackRock is a global leader in investment management, risk management and advisory services for institutional and retail clients. As of June 30, 2026, BlackRock's assets under management (AUM) totaled USD $15.3 trillion. BlackRock helps clients around the world meet their goals and overcome challenges with a range of products that include separate accounts, mutual funds, iShares® (exchange-traded funds), and other pooled investment vehicles across public and private markets. BlackRock also offers risk management, advisory and enterprise investment system services to a broad base of institutional investors through Aladdin®. Today, the firm employs approximately 20,000+ employees in more than 30 countries and a major presence in global markets, including North and South America, Europe, Asia, Australia and the Middle East and Africa. Our purpose is to help more and more people experience financial well-being. As a global investment manager and a leading provider of financial technology, our clients, from grandparents, doctors, and teachers to large institutions, turn to us for the solutions they need when planning for their most important goals. We are building a culture of innovation, curiosity, and compassion, one that enables every employee to make an impact. Our Analyst Program Our Analyst Program is a prestigious two-year experience at BlackRock that helps bring together personal passions with our mission. As an Analyst, you’ll join a firm of smart and ambitious professionals who will challenge you to think critically and push your boundaries. You will have the opportunity to work on interesting projects and collaborate with teams around the globe – driving innovation, shaping the future of our industry, and helping more and more people experience financial well-being. You’ll get hands-on experience, with ongoing support and mentorship to help you develop in your career. About Client Experience Management Service experience is a key driver in why clients choose to do business with BlackRock. The Client Experience (CX) function touches all aspects of the client journey Examples of the work we do include driving engagement with prospective and existing clients on service issues, strategies and solutions relevant to them; using client and employee insights to optimize processes and build technology that enables scale and efficiency in our service offerings; and providing ongoing service and advocacy for existing clients. Our vision is to make it easier for clients to do business with BlackRock, making service so simple that it becomes a source of Alpha. We Are Organized Across 4 Key Pillars:
• Client Experience Delivery, client-facing teams orchestrating all aspects of service delivery, and onboarding teams bringing new business onto our platform,
• Wealth, differentiated capability for both Whole Portfolio and Wealth clients & products, respectively,
• Client Experience Operations, core client operations teams driving reporting, billing, and onboarding due diligence across the globe, and
• Client Experience Transformation, accelerating progress towards our CX mission via research and competitive insights, analytics, marketing, business and change management As an Analyst, you will
• Be a core point of contact for clients and / or client deliverables
• Develop an understanding of the client experience journey, where your team sits within that ecosystem, and how your work adds value for clients
• Perform tasks related to core service operations processes in scope for your role – billing, reporting, onboarding due diligence, or fielding and resolving questions from clients and business partners
• Deep dive into processes to identify opportunities for greater efficiency or scale
• Contribute to automation, data analysis and process improvement efforts
• Contribute to building CX’s understanding of each client we serve What capabilities are we looking for?
• Excellent attention-to-detail, analytical, critical thinking, organizational and problem-solving skills
• Strong business communication skills (written, oral, etc.)
• Curiosity and an interest in understanding the “why” behind operational processes
• Willingness to raise issues and see them through to resolution
• Strong relationship management skills and an ability to effectively collaborate with various partners
• Deadline management and the ability to be self-directed and prioritize own work
• Ability to quickly learn and adapt to in-house applications (e.g., Aladdin) and evolving technology
• Proficiency with Microsoft Office suite, particularly Excel, Outlook, Word Application Instructions If this is something of your interest, apply now Please click the "Apply" button which leads you to our application site. When filling out your online application form, please select "Operations" under business area and “Client Experience Operations” under business function. Once you’ve submitted your online application, you will be asked to complete a pre-interview assessment via HireVue. Think of this as an opportunity to give us your elevator pitch – it is not an interview but will be considered along with your resume. This must be completed within 5 days of submitting the written part of your application and for each business area you apply for. Important Note: If you’ve applied to more than 1 business area / business function in your application, you will be required to complete the pre-interview assessment for each business area / business function. Eligibility Undergraduate or master’s students of all academic backgrounds graduating between September 2025 and August 2027. Application Deadline 29 November 2026 (23:55 local time) #EarlyCareers About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. For additional information on BlackRock, please visit @blackrock | X: @blackrock | LinkedIn: www.linkedin.com/company/blackrock BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law. BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process, please email Disability.
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