Customer Quality Engineer

6 days ago

Taipei, Taiwan Elevate Semiconductor Full time $70,000 - $120,000 per year

At Elevate Semiconductor, our mission is to empower semiconductor and system test customers by delivering world-class test integrated circuits (ICs) that tackle the industry's most complex automated test equipment (ATE) challenges. We pride ourselves on exceeding expectations by designing the lowest power, highest density solutions to achieve the lowest possible cost of test—both today and for the future.

ElevATE Semiconductor is looking for a Customer Quality Engineer to join our growing team in Taiwan and be a key player in optimizing product quality and enhancing customer satisfaction.

The devices developed by ElevATE are complex analog devices (large analog, small digital content). As we drive business growth in the product ecosystem, Customer Quality Engineer is expected to drive product quality improvement activities.

Responsibilities

  • Own customer RMA process, execution, and associated problem-solving 
  • Act as a single point of contact for all customer quality inquiries, issues and concerns
  • Collaborate with cross-functional engineering teams to define corrective actions, implement test improvements, process improvements, and prevent recurrence.
  • Travel to customer facilities to work with their engineering teams to define the problem statement

Requirements

Skills and Experience Required

  • Minimum Requirement of B.S.E.E. with 3+ years' of direct customer quality engineering and Failure Analysis experience
  • Experience in silicon characterization, and system level troubleshooting
  • Proven analytical problem-solving skills and ability to resolve complex technical problems
  • General knowledge of semiconductor wafer manufacturing processes, assembly and test.
  • Ability to operate with a continuous improvement mindset, and deliver on commitments
  • Ability to communicate in Mandarin and English.

Preferences

  • Semiconductor and PCB experience, preferably in a fabless semiconductor or electronics company
  • Understanding of benchtop or ATE testing
  • Strong problem-solving skills

This position is based in Taiwan. Compensation will be competitive and aligned with each candidate's experience, qualifications, and market standards in Taiwan, in compliance with applicable local employment laws.

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