Manager, Marketplace Program Management

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include "Rocket Delivery" which offers next-day delivery for a wide selection of items at affordable prices, "Rocket Oversea" which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, "How did I ever live without Coupang?"   

Role Overview  

(Drafter: MUST refer to the latest 'Standard Job Post Template' for samples/guides)  

What You Will Do 

• With expanding in Taiwan Coupang Marketplace in mind, create scalable and automated solutions for end-to-end management of new programs in partnership with various internal teams. Develops SOP for manual management where automation is not possible

• Manages a team of 10-15 contractors (daily attendance, performance monitoring and evaluation, workload management etc) if task-on-hand requires

• When an issue arises, dive deep into the roots of the issue, propose solutions supported by data and facts

• Drive improvement in operational performance and lead projects to further expand our business and enhance both our customer's and partner teams experience

• Clearly communicates goals, roles, responsibilities, success metrics and desired outcomes to cross-functional project teams and program stakeholders.

• Works independently, but also influences and manages project teams, sub-teams and subject matter experts to develop, test or implement new ideas or process improvements

• Ensures that multiple projects within the program roadmap meet specified timelines to deliver results

• Must have high adaptability mindset, and is willing to jump on and switch gear to tackle higher priority task in alignment with leadership or company's direction

Basic Qualifications 

• 4 years of experience in program/project/process management or business operations preferably in the e-commerce industry
• English speaking and writing skills are a must
• Highly analytical, detail-oriented, strong business sense, and willingness to work within a fast-paced and growing environment Excel skills
• Ability to gather, analyze, and organize large amounts of data and provide insight and recommendation
• Strong Excel skills 

Preferred Qualifications 

• 1 year of people management experience

• SQL or other data-building experience is a strong plus

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran's benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: ​