System Engineering Specialist

1 day ago

Taiwan Coupand Full time NT$60,000 - NT$120,000 per year

We exist to wow our customers. We know we're doing the right thing when we hear our customers say, "How did I ever live without Coupang?" Born out of an obsession to make shopping, eating, and living easier than ever, we're collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what's possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world.

Position Title: Technical Support Specialist (Customer Service)

Coupang's Agent Enablement team is responsible for discovering, designing, implementing, and maintaining high-quality SaaS solutions used by agents at Coupang's domestic and international support centers (customer service centers, seller support centers). Additionally, the team handles system implementation for company-wide businesses that extend beyond the Support Services organization, collaborating with other teams. We also provide service support related to Coupang's APIs to enable third-party sellers on Coupang to quickly build their own e-commerce infrastructure.

What you'll do:

· Responsible for setting up and onboarding new internal operational system instances and features in Taiwan, and serving as the communication hub between global and local teams.

· Manage the Operation team's requirements and project progress, ensuring development timelines and schedules are met.

· Prioritize requirements and implement them in the most efficient way using SaaS solutions.

· Collaborate with business stakeholders and developers to resolve issues when they arise.

· Perform daily tasks such as configuring, maintaining, and improving SaaS solutions.

· Leverage exciting features of SaaS solutions to improve processes based on an understanding of call center operations.

· Lead process improvements by coordinating tasks through communication with various stakeholders.

Qualifications:

· Bachelor's degree or higher with at least 2 years of total experience in development or technical support.

· Proven experience or basic knowledge of SaaS solution management and REST APIs.

· Basic knowledge of programming languages such as Ruby, Python, Java, C#, or JavaScript.

· Ability to evaluate, resolve, and follow up on end-user issues.

· Flexibility, agility, and learning ability to effectively switch contexts.

Preferred Qualifications:

· Proficiency in English (written and spoken).

· Experience in S/W development, mobile, front-end, or back-end development.

· Experience using or developing automation software/tools.

· Cloud solution-related certifications.

· Experience analyzing data to identify problems and find solutions.

· A team player with a passion for customers and a collaborative approach to problem-solving.

· Enjoys planning, organizing, and prioritizing work.

· Bachelor's degree in Computer Science or equivalent is preferred.

  • System Engineer

    1 day ago

    Taiwan Supermicro Full time NT$60,000 - NT$120,000 per year

    Job Req ID: 27243 Essential Duties and Responsibilities: System Engineer are expected to draft, review and validate system product spec. or features.Study new technologies for implementation into products.Benchmark product performanceSupport FAE/PM and Sales for new products promotion.Support new product pilot runSupport issue and failure...

  • Document Control Specialist

    1 day ago

    臺北市, Taipei, Taiwan Verifone Full time $90,000 - $120,000 per year

    Why VerifoneFor more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.Verifone has a diverse, dynamic and fast paced work environment in which...

  • Sr. System Engineer

    2 days ago

    Taiwan Supermicro Full time NT$60,000 - NT$120,000 per year

    Job Req ID: 27218 About Supermicro: Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented...

  • Sales Development Specialist

    1 day ago

    Home Office Taiwan (China) Sartorius Stedim Full time NT$60,000 - NT$120,000 per year

    Sales Development Specialist will be responsible for driving growth of revenue for defined strategic products or product group or for a defined market by actively managing a range of accounts and growth potential in the territory through developing and maintaining strong relationships and providing strong technical knowledge.Sales Development Specialist will...

  • System Engineer

    1 day ago

    Taiwan Supermicro Full time NT$800,000 - NT$1,200,000 per year

    Job Req ID: 27239 Essential Duties and Responsibilities: • Work with cross-functional teams, including PCB Engineers, BIOS engineers, Validation Labs and Product Managers on assigned projects.• Define, develop, troubleshoot enterprise level server products.• Execute benchmark testing and build proof of concepts based on latest data center...

  • System Engineer

    1 day ago

    Taiwan Supermicro Full time $80,000 - $120,000 per year

    Job Req ID: 26489 About Supermicro: Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented...

  • Sr. System Engineer

    1 day ago

    Taiwan Supermicro Full time NT$420,000 - NT$840,000 per year

    Job Req ID: 26700 Essential Duties and Responsibilities: System Engineer are expected to draft, review and validate system product spec. or features. Study new technologies for implement into products. Benchmark product performance Support new product pilot run Support issue analysis. Able to travel to support business requirement Qualifications: 3...

  • System Engineer

    1 day ago

    Taiwan Supermicro Full time $60,000 - $80,000 per year

    Job Req ID: 26429 Essential Duties and Responsibilities: Perform server and network configurations.• Troubleshoot hardware and software issues. Provide fixes in a timely manner.• Conduct tests and benchmarks against server hardware, storage, network, applications, HPC and Machine Learning workflows.• Collect, visualize, and analyze test and...

  • System Engineer

    2 days ago

    Taiwan Supermicro Full time NT$720,000 - NT$1,440,000 per year

    Job Req ID: 26490 About Supermicro: Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented...

  • Sr. System Engineer

    1 day ago

    Taiwan Supermicro Full time NT$60,000 - NT$120,000 per year

    Job Req ID: 27235 Essential Duties and Responsibilities: * System Engineer are expected to draft, review and validate system product spec. or features.* Study new technologies for implementing into products.* Benchmark product performance* Support FAE/PM and Sales for new products promotion.* Support new product pilot run* Support issue analysis.*...