Sr. Support

1 day ago

Taipei, Taiwan Trend Micro Full time $60,000 - $120,000 per year

Join Trend ‧ Join New Generation

趨勢科技 - 全球雲端資安領航者 / 全亞洲最大軟體公司 / 企業版圖橫跨五大洲 / 趨勢全球研發基地在台灣 
===============================================================

Overview

Trend Micro's TippingPoint Taiwan Engineering Team is expanding We are establishing a pair engineering team that collaborates closely with the US-based TippingPoint group to support and enhance our on-premises intrusion prevention solutions - Threat Protection System (TPS) and Security Management System (SMS).

In this role, you'll take ownership of the end-to-end case-handling process - from triage and investigation to root cause analysis, code fix, verification, and release. You'll work in a global environment that values technical depth, teamwork, and initiative, applying your skills to maintain and improve world-class network security products. As the team matures, you'll also have opportunities to participate in new feature development.

Responsibilities:    

  • Handle customer cases end-to-end: triage, reproduce, investigate, identify root causes, implement fixes, verify, and release patches
  • Collaborate closely with US TippingPoint engineers and global support teams for knowledge transfer and issue resolution
  • Work on C/C++ code base for TPS and Java code base for SMS, under Linux environments
  • Analyze logs, core dumps, and network traces to pinpoint defects or performance issues
  • Develop diagnostic tools, automation scripts, or internal utilities to improve triage efficiency
  • Maintain and enhance test coverage and release quality through automated testing
  • Contribute to documentation and share technical insights across global teams
  • Participate in future feature development once the team transitions beyond the sustaining phase

Qualifications:     

  • BS/MS in Computer Science, Information Technology or related field
  • 3+ years of experience in software development or sustaining engineering
  • Proficiency in C/C++ (for TPS) and Java (for SMS), with solid understanding of Linux systems and networking fundamentals
  • Familiar with troubleshooting, debugging, and root cause analysis of large code bases
  • Experience with source control (Git), build systems, and CI/CD pipelines
  • Knowledge in network protocols (TCP/IP, VLAN, IPSec etc.) or intrusion prevention technologies is a plus
  • Strong communication skills in English for global collaboration

Personality & Mindset:

  • Self-motivated and curious learner who takes initiative to seek knowledge and clarify ambiguity
  • Analytical thinker with a problem-solving mindset and attention to detail
  • Proactive in cross-team communication and sharing findings
  • Resilient, responsible, and eager to grow in a fast-moving cybersecurity domain

===============================================================
連結智慧 守護世界 --- Connected Intelligence for Securing a Connected World

  • Sr. Manager, Customer Claims

    7 days ago

    Taipei, Taiwan Monolithic Power Systems, Inc. Full time NT$120,000 - NT$180,000 per year

    Monolithic Power Systems, Inc. (MPS) is one of the fastest growing companies in the Semiconductor industry. We are worldwide technical leaders in Integrated Power Semiconductors and Systems Power delivery architectures. At MPS, we cultivate creativity, are passionate about sustainability, and are committed to provid...

  • Sr. Customer Support

    2 weeks ago

    Taipei, Taipei City, Taiwan AMD Full time $60,000 - $120,000 per year

    WHAT YOU DO AT AMD CHANGES EVERYTHINGAt AMD, our mission is to build great products that accelerate next-generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create...

  • Sr. Technical Program Manager,

    1 day ago

    Taipei City, TWN, Taiwan Ring Full time NT$900,000 - NT$1,200,000 per year

    Ring is seeking a Senior Technical Program Manager (Sr. TPM) to lead the development of highly scalable software solutions that power Ring cameras, video doorbells, and other security devices.In this role you will work closely with software, science, hardware, and product teams to deliver innovative product experiences to customers around the world.Ideal...

  • Sr. CRA I

    1 week ago

    Taipei, Taipei City, Taiwan Syneos Health Full time NT$3,500,000 - NT$6,000,000 per year

    DescriptionSr. CRA ISyneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.Our Clinical Development model brings the customer and the patient to the center of everything...

  • Sr. Software Design Engineer

    2 weeks ago

    New Taipei City, New Taipei City, Taiwan Supermicro Full time NT$120,000 - NT$180,000 per year

    *Job Req ID: 27400About Supermicro*Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global...

  • Sr. Hardware Development Engineer

    1 day ago

    Taipei City, TWN, Taiwan Amazon Full time NT$120,000 - NT$240,000 per year

    As a Sr. Hardware Development Engineer (Sr. Mechanical Engineer), you will design, develop, and validate mechanical systems for Ring devices and services. You will lead complex technical projects, mentor junior engineers, and collaborate with cross-functional teams to deliver innovative hardware solutions that delight our customers. You will also leverage AI...

  • Sr. Technical Program Manager, Ring

    2 weeks ago

    Taipei, Taipei City, Taiwan Amazon Full time NT$1,200,000 - NT$3,600,000 per year

    DescriptionRing is seeking a Senior Technical Program Manager (Sr. TPM) to lead the development of highly scalable software solutions that power Ring cameras, video doorbells, and other security devices.In this role you will work closely with software, science, hardware, and product teams to deliver innovative product experiences to customers around the...

  • Sr. Global Product Manager

    2 weeks ago

    Taipei, Taipei City, Taiwan Vertiv Full time NT$4,000,000 - NT$8,000,000 per year

    Job DescriptionJob SummaryTheGlobal Sr. Product Manager (Liquid Cooling)will be responsible for managing the product offering focused on the development and success in the High Density Liquid Cooling Solution market with a focus on OEM and AI Chip Vendors / Customers. This role will be responsible for supporting the global business growth, coordination with...

  • Sr. Hardware Design Engineer

    2 weeks ago

    New Taipei City, New Taipei City, Taiwan Supermicro Full time NT$900,000 - NT$1,200,000 per year

    *Job Req ID: 27334About Supermicro*Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global...

  • Sr. Product Manager

    1 day ago

    Taipei, Taiwan Ipsen Full time NT$120,000 - NT$240,000 per year

    Title:Sr. Product ManagerCompany:Ipsen Pharma (SAS)About Ipsen:Ipsen is a mid-sized global biopharmaceutical company with a focus on transformative medicines in three therapeutic areas: Oncology, Rare Disease and Neuroscience. Supported by nearly 100 years of development experience, with global hubs in the U.S., France and the U.K, we tackle areas of high...