Senior Associate/ Associate, People Operations

About Us
Associate/Senior Associate, People Operations (Workplace Experience) - Taiwan
MoneyHero Group (Nasdaq: MNY) is a market leading financial products platform in Greater Southeast Asia, reaching 9.8m monthly unique users and working with more than 270 commercial partners across five markets including Singapore, Hong Kong S.A.R., Philippines, Taiwan, and Malaysia.

The People & Talent team consists of passionate and driven individuals looking to make a positive impact within the organisation's culture, talent and people experience. We offer a diverse, flexible and international working environment where you can grow and develop your career while solving interesting problems every day.

What We Offer

You will be entitled to a competitive salary and attractive benefits, including:

• Annual leave, birthday leave, tenure leave, international remote work leave, and more
• Professional trainings, career advancement and internal mobility opportunities
• Competitive benefits including insurance and mental wellness program

About The Job
We are looking for a detail-oriented and proactive Associate / Senior Associate, People Operations (Workplace Experience) to manage the day-to-day operations of our Taiwan office. This role ensures smooth office functioning, compliance with local regulations, and supports employee engagement. Beyond administration, you will play a key role in driving a positive employee experience — from managing attendance and satisfaction surveys to coordinating local engagement activities and ensuring the workplace environment supports productivity.

Key Responsibilities
Office & Facilities Management

• Oversee daily office operations including seating arrangements, office cleanliness, and vendor management.
• Monitor and manage pantry stock (snacks, beverages, supplies), ensuring timely replenishment and cost control.
• Coordinate with IT teams for system access, office key card distribution, and CCTV monitoring.
• Maintain all office equipment (printers, projectors, meeting room facilities), including service and repair.
• Act as the main liaison with the building management for tenancy, security, parking, and safety issues.

Employee Engagement & Workplace Experience

• Conduct quarterly office satisfaction surveys, analyze results, and recommend improvements.
• Organize in-office activities (festive celebrations, birthdays, milestone recognitions) and coordinate with regional HR for larger group events.
• Plan and execute small employee appreciation gestures (cakes, cookies, wellness kits).
• Maintain an approachable presence in the office as the go-to person for day-to-day employee needs.

People Operations & Attendance

• Manage employee attendance tracking in alignment with regional HR systems (e.g., Workday), ensuring accuracy of in/out records, leave balances, and working hours.
• Follow up with employees and managers to reconcile missing or incorrect attendance data.
• Support onboarding and offboarding logistics (workspace, IT equipment, ID cards, access setup/termination).
• Coordinate with regional HR for payroll inputs, benefits queries, and leave record checks.
• Ensure statutory compliance with Taiwan labor laws (e.g., labor insurance, health insurance documentation).
• Support probation confirmations, contract changes, and employee documentation.

Finance & Compliance

• Track office expenses, manage petty cash, and monitor monthly budget utilization.
• Handle vendor contracts, renewals, and invoices (cleaning, pantry, utilities, maintenance).
• Support audits and ensure compliance with local reporting and filing requirements.
• Act as the first point of contact for external auditors, regulators, and insurance providers as required.

Health, Safety & Security

• Ensure compliance with Taiwan workplace health and safety regulations.
• Oversee CCTV monitoring and access card system to maintain office security.
• Maintain emergency contact lists, first aid kits, and evacuation procedures.

What We're Looking For

• Bachelor's degree in Business Administration, HR, or related field preferred.
• 2–5 years of experience in office administration, people operations, or workplace management.
• Strong organizational and multitasking skills with attention to detail.
• Familiarity with Taiwan labor laws and statutory compliance.
• Fluency in Mandarin and English (both spoken and written).
• Proficient in Google Workspace / MS Office; experience with HRIS (e.g., Workday) a plus.
• Customer-service mindset; able to work independently while collaborating with regional teams.
• Strong proficiency in Gsuite, Excel, including use of formulas, pivot tables, and functions for reconciliation and reporting
• Hands-on experience with HRIS systems (Workday preferred) and spreadsheet tools
• Strong attention to detail, organization skills, and ability to multitask
• Excellent communication skills and comfort working across teams and time zones
• A proactive, service-oriented mindset with a focus on continuous improvement

What can you expect from us?
Impact
: We are actively empowering and connecting people to a better financial future. Join us if you want to help us achieve our mission.

Work
: We have a team of over 350 talented individuals in 4 markets who are hyper passionate about building innovative financial solutions and making an impact on people's lives.

Culture
: We take our work seriously but don't hesitate to keep things light. We can only create magic when we have a little bit of fun.

Thrive
: We launched in 2014, and now help over 10 million monthly users make the best financial decisions. Accelerate your career and become a pioneer in your field with a leading fintech company that seeks to push the boundaries of your imagination and is committed to growing your career.

Reputation
: We are backed by world-class organizations and companies and have raised over US$110 million from investors including Experian, Pacific Century Group, IFC - a member of the World Bank Group

EEO Statement
MoneyHero Group is an equal opportunity employer. We value, support and respect all individuals and is committed to maintaining an inclusive and diverse working environment. Decisions in hiring are based on business needs, requirements of the job and individual qualifications and shall not be influenced by any consideration of race, ethnic or national origin, religion, sex (including gender identity and/or expression), age, sexual orientation, marital status, parental status, disability, genetic information, political affiliation or other applicable legally protected characteristics.