Client Consulting Manager

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Team Summary

Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers and merchants) and solving their strategic problems, focused on improving performance and profitability. Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact projects with tangible financial results.

What a Manager, VCA does at Visa:

Reporting into the Head of Visa Consulting and Analytics Taiwan, the Manager will provide end to end enablement from client engagements to project delivery, helping our clients drive value from their Visa product portfolios. Potential projects diverse as payment strategy, customer lifecycle management, customer experience, go-to-market strategy and execution. This will require your full interactions with external collaborations, and internal cross-functional teams to craft engagement approach and design project scope to scale Visa's reach and impact in the market.

Key Responsibilities include:

• Able to shape initial proposed solution for complicated opportunities.

• Able to lead the delivery of a project or a team in a complicated project with support from internal resources and external vendors.

• Defining the scope, understanding clients' objectives, framing the problem or opportunity.

• Collecting and analyzing input such as client information, interviews, data, processes, policies, competitive and environmental information.

• Synthesizing analysis to determine gaps, issues, opportunities.

• Facilitate meetings and workshops as an element of client engagements, to enable creative problem solving and/or transfer domain knowledge, helping clients to realize project objectives across multiple client teams/functions. 

Why this is important to Visa

VCA as Visa Value Added Services (VAS) is one of the key pillars for Visa future growth. This role provides a phenomenal opportunity to build an exciting and rewarding career in a high growth and fast changing industry. In this role, you will have opportunities to learn from Visa global payment experts and Visa leading data solutions harnessed from global transaction to help clients of issuers, acquirers, merchants, fintechs and others which span the entire customer journey. 

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications

-5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications

-Language skills – strong English and Mandarin Chinese, written and verbal skills.

-5 to 8 years of relevant experience in the financial services industry, payments, consulting, or a similar field.

-Bachelor's degree in quantitative fields such as business administration, economics, finance, computer science, engineering. A Master's Degree in related fields is a plus.

-Excellent communication, storytelling, and presentation skills.

-Experience managing complex projects in matrixed organizations.

-Experience in the product marketing lifecycle from customer profile analysis to initiative development, campaign planning, execution, and post-campaign measurement.

-Implementation experience of a product or program within financial services.

-Experience with a card issuer or acquirer is a plus.

-Proven experience in delivering growth for financial services products.

-Strong knowledge of the financial services ecosystem in Taiwan.

-Projects you will be a part of:

-Manage and execute customer engagement programs to drive acquisition, activation, usage, balance build and retention.

-Campaign strategy, design and execution along the customer lifecycle management.

-Drive improvements in client digital enablement capabilities to enhance consumer's digital experience.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.