Principal Customer Quality Engineer

Job Overview
We are looking for a multifaceted and energetic Principal Customer Quality Engineer to join Arm's Customer Quality/Reliability team. A Customer Quality Engineer will ensure that the quality of Arm's products consistently exceed our customers' requirements and expectations. This position requires solid understanding of SoC architecture and compute server hardware, including design, manufacturing, and testing.

Responsibilities

• Collaborate with internal teams and external partners to ensure the highest product quality/reliability, and track/resolve field and production issues with expediency.
• Ensure that the right tools, technology and processes are in place for timely resolution of product quality/reliability issues.
• Drive triaging, root cause analysis and resolution of quality/reliability issues with support from engineering and production teams.
• Generate 8D reports including effective corrective and preventive actions (CAPA) through product's entire lifecycle.
• Develop and maintain product performance metrics, including defect rates and FA TAT.

*Required Skills and Experience :*

• Bachelor's degree in a related engineering field.
• At least 8 years of experience in quality, manufacturing, product engineering of modern data center hardware and/or electronic hardware systems.
• Experience with manufacturing and field issue debug, root cause analysis and corrective actions.
• Experience with SoC architecture, compute server and/or associated technologies.
• Debugging skills in BIOS, Kernel, and OS.
• Excellent data analysis and interpersonal skills for driving problem resolution and communication to internal and external team members.

*"Nice To Have" Skills and Experience :*

• Experience with logic analyzers, oscilloscopes, debuggers and other lab test equipment
• Experience with Jira, Confluence, visualization tools like Tableau or Power BI.
• Experience in component/system stress testing

*10x Mindset at Arm*
At Arm, we believe progress happens when people are empowered to think bigger and push beyond what seems possible. Our 10x mindset is about curiosity, ambition and creating impact that will be used by millions. We learn fast, prioritise collaboration and turn bold ideas into real technology. We look for people who are inspired by this way of working and want to grow in an environment where bold ideas are welcomed. Read more about how we bring the 10x mindset to life on the Arm blog .

*Didn't find what you were looking for?*
Join our talent community. Click here to get started .

Accommodations at Arm
At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation or adjustment requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud, or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.

Equal Opportunities at Arm
Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don't discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Hybrid Working at Arm
Arm's hybrid approach to working is centred around flexibility, where we split our time between the office and other locations to get our work done. Within that framework, we empower groups and teams to determine their own particular hybrid working pattern, depending on the work and the team's needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.

*Accommodations at Arm*
At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email . To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation or adjustment requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud, or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.

*Hybrid Working at Arm*
Arm's approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team's needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.

*Equal Opportunities at Arm*
Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don't discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.