Customer Quality Engineer

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Pall Corporation, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact. 

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies. From airplane engines to hydraulic systems, scotch to smartphones, OLED screens to paper—everyday Pall is there, helping protect critical operating assets, improve product quality, minimize emissions and waste, and safeguard health. For the exponentially curious, Pall is a place where you can thrive and amplify your impact on the world. Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation.

Learn about the Danaher Business System which makes everything possible.

The Customer Quality Engineer is responsible in supporting customers and Sales teams by resolving quality complaints, addressing product issues, and responding to quality-related requests. In this role, you will be part of the customer account management team, helping to strengthen customer relationships and support business growth. You will act as the quality liaison between customers and Pall manufacturing sites, ensuring clear communication and effective resolution of quality matters.

This position reports to the Senior Manager, Global MicroE Customer and Systems Quality and is part of the Quality and Regulatory Affairs located in Hsinchu, Taiwan and will be an on-site role.

In this role, you will have the opportunity to:

• Lead customer complaint resolution by coordinating with manufacturing plants, managing root cause investigations, reviewing CAPAs and 8D reports, and presenting findings directly to customers.

• Respond to product enquiries by engaging with customers, leveraging manufacturing knowledge, and facilitating sample analysis when needed.

• Manage customer QMS surveys and assessments by consolidating responses across sites, coordinating improvements, and ensuring clear communication with customers.

• Support EHS and regulatory requests by working with manufacturing and corporate teams to provide accurate compliance declarations (e.g., RoHS, REACH).

• Coordinate change control notifications by understanding site changes, preparing tailored communication packages, and following up on customer requests.

The essential requirements of the job include:

• Bachelor's degree in Engineering

• Minimum 5 years of experience in a manufacturing environment, including at least 3 years in a quality-related role.

• Demonstrated understanding of high-volume manufacturing processes, evidenced by past project involvement or operational responsibilities.

• Proficiency in statistical and quality tools, such as SPC, MSA, Pareto, ANOVA, FMEA, 8D, and Cause & Effect Diagrams.

• Advanced software skills, including demonstrated use of PowerPoint, Excel, and Minitab in reporting, analysis, or presentations.

It would be a plus if you also possess previous experience in:

• Certified ISO 9001 QMS auditor or formal training in ISO 9001 standards.

• Industry experience in Microelectronics or Semiconductor sectors, with examples of relevant projects or roles.

• Proven interpersonal skillset and ability to present and write professionally.

Pall Corporation, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

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Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

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