Network Engineer

5 days ago

Taipei, Taiwan NTT Ltd. Full time NT$420,000 - NT$840,000 per year

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA
As a Collaboration Managed Services Engineer (L1) at NTT DATA, you will be the go-to person for ensuring our clients' Collaboration, Contact Centre and Voice systems stay up and running. Your main focus will be on providing first-line support by monitoring private and public cloud infrastructure, identifying problems early, and resolving technical incidents efficiently. You'll play a crucial role in ensuring we meet our service level agreements and deliver an excellent client experience.

Throughout the day you'll be monitoring client infrastructure for any issues and proactively addressing them before they escalate. If incidents occur, you'll investigate and get to the root cause swiftly to restore services. Your tasks will also include executing approved maintenance activities like patching and configuration changes and providing telephonic or chat support to clients when needed.

Your role doesn't stop at issue resolution; you'll also be identifying opportunities to optimize work processes and reduce incidents. Whether it's updating existing knowledge articles, creating new ones, or finding ways to automate routine tasks, you'll actively contribute to enhancing service delivery. Your ability to adapt to changing circumstances and keep a positive outlook will be key to your success.

Effective communication is essential in this role. You'll collaborate across different cultures and social groups, plan activities comprehensively, and ensure smooth handovers during shift changes. Your commitment to placing clients at the forefront of all interactions will help create a positive client experience throughout their journey with us.

To thrive in this role, you need to have:
  • Basic troubleshooting skills and knowledge in network, voice, collaboration, and contact centre services.
  • The ability to triage client cases effectively, ensuring that severity and impact is accurate as well as key information is documented in the case.
  • Active listening techniques to confirm understanding and gather relevant information.
  • Strong communication skills, able to work across different cultures and social groups.
  • Flexibility and adaptability in changing circumstances.
  • Positive outlook and resilience under pressure.
  • Commitment to creating a positive client experience by understanding their requirements and keeping them clearly updated on progress of their case.
  • Willingness to put in extra hours when necessary.
  • Diploma, bachelor's degree, or relevant qualification in Information Technology or Computing (or equivalent experience).
  • Relevant partner Certifications are also desirable.

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters 

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an email address. If you suspect any fraudulent activity, please contact us.

  • Senior Network Engineer

    5 days ago

    Taipei, Taiwan BTSE Full time NT$720,000 - NT$1,440,000 per year

    About BTSE:彼特思方舟 is a specialized service provider dedicated to delivering a full spectrum of front-office and back-office support solutions, each of which are tailored to the unique needs of global financial technology firms. 彼特思方舟 is engaged by BTSE Group to offer several key positions, enabling the delivery of cutting-edge technology...

  • Senior Network Engineer

    5 days ago

    Taipei City, Taiwan BTSE Full time NT$720,000 - NT$1,440,000 per year

    About BTSE彼特思方舟 is a specialized service provider dedicated to delivering a full spectrum of front-office and back-office support solutions, each of which are tailored to the unique needs of global financial technology firms. 彼特思方舟 is engaged by BTSE Group to offer several key positions, enabling the delivery of cutting-edge technology...

  • Senior Network Engineer

    5 days ago

    Taipei, Taiwan Qualcomm Full time NT$900,000 - NT$1,200,000 per year

    Company:Qualcomm Semiconductor LimitedJob Area:Information Technology Group, Information Technology Group > IT NetworkingGeneral Summary:Collaborate with IT team members and end users effectively.Ability to work as part of a virtual global/regional team, navigating cultural and language differences.Capable of handling ambiguity and working independently with...

  • Senior Network Engineer

    5 days ago

    Taipei, Taipei City, Taiwan Qualcomm Full time NT$60,000 - NT$120,000 per year

    CompanyQualcomm Semiconductor LimitedJob AreaInformation Technology Group, Information Technology Group > IT NetworkingGeneral SummaryCollaborate with IT team members and end users effectively.Ability to work as part of a virtual global/regional team, navigating cultural and language differences.Capable of handling ambiguity and working independently with...

  • Network Engineer

    5 days ago

    Taipei, Taiwan NTT Ltd. Full time NT$600,000 - NT$720,000 per year

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT DATAAs a Networking...

  • Optical Network Dev Engineer, NPD Interconnect

    5 days ago

    Taipei, Taiwan Amazon Full time NT$1,200,000 - NT$2,400,000 per year

    AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on....

  • Optical Network Dev Engineer, NPD Interconnect

    4 days ago

    Taipei, Taipei City, Taiwan Amazon Web Services (AWS) Full time NT$800,000 - NT$1,500,000 per year

    DescriptionAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation...

  • Software Test Engineer, Pixel Wi-Fi, Networking, Thread testing

    5 days ago

    New Taipei, Taiwan Google Full time NT$720,000 - NT$1,440,000 per year

    Minimum qualifications:Bachelor's degree or equivalent practical experience.3 years of experience in developing test methodologies, writing test plans, creating test cases, and debugging.2 years of experience with test automation and Continuous Integration (CI) pipeline development in one or more programming languages (e.g., Python).Experience with...

  • Sr. Software Engineer

    5 days ago

    Taipei, Taipei City, Taiwan RUCKUS Networks Full time NT$900,000 - NT$1,200,000 per year

    In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.RUCKUS Networks is hiring a Senior Software Engineer who will work closely with our team in TaipeiHow You'll Help Us Connect The WorldWe are seeking an experienced and highly motivated Senior Software Engineer to lead the development of user space...

  • Hardware Engineer

    5 days ago

    Taipei, Taipei City, Taiwan Robert Walters Full time NT$720,000 - NT$1,440,000 per year

    This job is a cordially invited to join a top company in Taipei, focusing on the field of network switches, as a hardware R&D engineer. This role will allow you to work on a number of large-scale projects, working closely with colleagues from different departments to drive every step of the product from design to mass production.What Will You DoAs a hardware...