Technical Account Manager

We Are: 

RTB House is a next-generation performance demand-side platform (DSP) that uses proprietary Deep Learning AI algorithms to help brands grow. The company is the market leader in driving performance using Deep Learning across the entire purchase funnel. 

Founded in 2012, and now operating in 90+ markets, RTB House has always been private-by-design. It embraces first-party advertising and a relentless approach to innovation. RTB House offers end-to-end Deep Learning-powered AdTech products and solutions to maximize conversion, drive new customer acquisition, create engagement, and fuel long-term demand for a global base of clients.

As a Technical Account Manager, you will be the main technical point of contact for a portfolio of RTB House clients. You will ensure campaigns are set up correctly, monitored daily, and optimized for maximum performance. This role requires a proactive mindset, strong technical skills, and the ability to provide timely solutions to performance-related challenges. You will work closely with account managers and internal technical teams to deliver high standards of service and help clients achieve their campaign goals.

Why RTB House? 

At RTB House, we focus on continuous learning and professional development. Before taking over your first campaign, you'll receive a comprehensive onboarding and be paired with an individual mentor to guide you through the key aspects of the TAM role so you can feel confident in your new position. You'll also have ongoing support from your Team Leader, access to regular training sessions led by our subject-matter experts, and an e-learning platform. Additionally, we provide funding support for external courses you may wish to pursue.

Key Responsibilities:

Proactive Performance Monitoring & Optimization

• Monitor campaign pacing, delivery, and key performance metrics daily, and more frequently as needed;
• Identify underperformance early and propose timely optimization solutions;
• Implement technical or operational changes promptly to resolve performance issues.

Campaign Setup & Launch

• Plan and execute campaign setups according to client objectives;
• Verify tracking code implementation and troubleshoot tagging or feed issues;
• Oversee the creation of advertising materials and ensure technical readiness before launch.

Technical Troubleshooting & Integration

• Investigate and resolve technical issues such as discrepancies, frequency analysis, publisher/host performance, and tag drop-offs;
• Manage integrations between RTB House systems and client e-commerce platforms;
• Provide rapid, solution-focused responses to performance-impacting incidents.

Collaboration & Process Improvement

• Work closely with account managers, sales teams, and HQ technical support to maintain high service standards;
• Participate in meetings to align technical strategy with campaign goals;
• Handle requests via the ticketing system (e.g., Jira) promptly, in line with SLA timelines;
• Contribute to process improvements, internal knowledge sharing, and the development of TAM best practices.

Key Requirements:

Individual

• Excellent communication skills; fluency in Mandarin and English is required;
• Highly motivated and eager to learn in a fast-paced environment;
• Strong time management and attention to detail; reviews impact before taking action;
• Proactive problem solver; takes ownership of challenges and delivers effective solutions;
• Strong analytical skills; provides accurate, relevant insights and efficient solutions;
• Comfortable supporting high-profile clients while balancing priorities and delivering high service standards.

Technical Skills

• Proven experience with HTML, JavaScript, REGEX, URL structures, or relevant web development skills;
• Experience with debugging tools (e.g., Firebug, browser developer consoles);
• Practical knowledge of Microsoft Excel / Google Sheets for report generation and data analysis;
• Advantageous skills: Working knowledge of GTM, Google Analytics, Shopify or other e-commerce platforms, MMPs (AppsFlyer, Branch, Adjust, etc.);
• Familiarity with cookies and tracking concepts is a plus.

Industry Knowledge

• Understanding of common digital advertising metrics and abbreviations, such as ROI, CPC, CPM, SSP, DSP;
• Awareness of the distinctions between performance-driven and branding-focused campaigns.

We're looking for individuals who are eager to grow, take ownership of challenges, and help deliver exceptional results for our clients. If you meet most of the following requirements, we'd love to hear from you.