客戶成功經理 Merchant Success Manager

2 weeks ago

Taiwan Shopline Full time NT$900,000 - NT$1,200,000 per year

SHOPLINE 全球智慧開店平台,是提供品牌一舉創建、管理線上與線下商店的一站式智慧開店服務。

以品牌電商架站平台為核心,整合網站設計、商品管理、金物流服務以及行銷導流工具,為賣家提供簡單、好上手的架站服務,是亞洲最大的網路開店平台,此外,SHOPLINE 也提供跨境、O2O 虛實整合、POS 系統等全通路解決方案。自 2013 年創辦以來,全球已經有超過 500,000 個品牌使用 SHOPLINE 的服務成功開店,讓 SHOPLINE 成為在亞洲市場的行業領軍者。

我們保有外商的制度福利與新創公司的彈性,你還等什麼
歡迎對 startup 有熱誠的人才加入我們的頂尖團隊

【What you will be doing】
- 負責管理和帶領 Key Account Management & Renew 團隊,協助客戶獲得成功和滿意的服務,並且致力於客戶關係的維護與增強,確保客戶能夠有效使用系統平台並達成其業務目標。
- 制定團隊目標、追蹤達標進度,提供培訓和發展機會,以提升團隊的技能和績效。
- 制定並執行客戶成功策略,提升客戶的滿意度和留存率。分析客戶表現數據,找出改進機會並實施相應措施。
- 與客戶建立並維持良好的合作關係,了解其需求和挑戰。定期進行客戶訪談和反饋收集,並根據反饋改進服務。
- 與跨部門合作,確保客戶需求能夠及時回應和解決。推動內部流程的優化,以提升客戶體驗和效率。
- 監控關鍵數據,如客戶留存率、客戶滿意度等,確保達到或超越既定目標。編寫定期報告,向高層管理層匯報客戶成功的進展和挑戰。

【Who we are looking for】
- 商業管理、市場行銷、電子商務或相關領域的學士學位,碩士學位優先。
- 至少 5 年以上相關工作經驗,其中至少 2 年以上團隊管理經驗。具備電商行業經驗者優先。
- 優秀的溝通和人際交往能力,能夠與不同層級的客戶和內部團隊有效互動。
- 強大的問題解決能力和數據分析能力。
- 熟悉電商平台的運作及其相關工具和技術。
- 具有高度的責任心和服務意識。
- 能夠在快節奏、高壓的環境中工作,並適應快速變化的行業需求。
- 具備創新精神和主動性,能夠主動尋找機會提升客戶成功率。

【It'd be plus if you have】
- 具 POS 零售 / 社群行銷 / 數位行銷 / 產品行銷經驗
- 熟悉 Google Analytics, SEO, Facebook / Google 廣告投放工具
- 具專案執行 / 基礎前台設計語法修改能力(CSS, Liquid

  • MS-客戶成功顧問-成長諮詢 Merchant Success Associate, Merchant Growth

    1 week ago

    Taiwan Shopline Full time ₩2,500,000 - ₩5,000,000 per year

    SHOPLINE 全球智慧開店平台,是提供品牌一舉創建、管理線上與線下商店的一站式智慧開店服務。以品牌電商架站平台為核心,整合網站設計、商品管理、金物流服務以及行銷導流工具,為賣家提供簡單、好上手的架站服務,是亞洲最大的網路開店平台,此外,SHOPLINE 也提供跨境、O2O...

  • MS-客戶成功顧問-金流相關 Merchant Success Associate-Payment Flow

    2 weeks ago

    Taipei City, Taiwan Shopline Full time NT$360,000 - NT$480,000 per year

    SHOPLINE 是亞洲最大網路開店平台,整合網站設計、商品管理和多元金物流服務,為電商賣家提供簡單上手的架站工具。自2013年創辦以來,全球已經有超過100,000 個品牌使用 SHOPLINE 的服務,讓SHOPLINE成為在亞洲市場的行業領軍者。SHOPLINE

  • Customer Success Manager-1

    1 week ago

    Taiwan - Remote Salesforce Full time $60,000 - $120,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...

  • Customer Success Manager-2

    1 week ago

    Taiwan - Remote Salesforce Full time $60,000 - $120,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...

  • Merchant Success 專案企劃

    2 weeks ago

    Taiwan Shopline Full time ₩300,000 - ₩600,000 per year

    【What you will be doing】 - 協助專案企劃與執行,包括資料蒐集、簡報製作、進度控管與跨部門協作,支援如「電商成長學苑」及「檔期實戰班」等專案推進。 - 維護顧問團隊日常所需之數據資料,進行報表製作與基礎分析,並簡化呈現方式以提升使用效率。 -

  • Associate, Treasures Relationship Manager, City Hall Branch, Treasures

    2 weeks ago

    Taiwan DBS Bank Full time NT$900,000 - NT$1,200,000 per year

    Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our...

  • Analyst, Treasures Relationship Manager, Minchiaun Branch, T&D, CBG

    1 week ago

    Taiwan DBS Bank Full time NT$900,000 - NT$1,200,000 per year

    Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our...

  • Branch Service Manager, CBG

    1 week ago

    Taiwan DBS Full time NT$1,200,000 - NT$2,400,000 per year

    工作內容:(A)分行營運管理1) 監督和監控分行的日常服務運轉。2) 辦理日結、月算及結算作業。3) 管理櫃台和現金運轉,通過對現金、貴重物品、金庫/ 鑰匙和密碼的有效監控和保管來實行分行整體保安控制。4) 在職權範圍內核對、線上核准和准授權的操作/...

  • Branch Service Manager, CBG

    1 week ago

    Taiwan DBS Bank Full time NT$450,000 - NT$600,000 per year

    工作內容:(A)分行營運管理1) 監督和監控分行的日常服務運轉。2) 辦理日結、月算及結算作業。3) 管理櫃台和現金運轉,通過對現金、貴重物品、金庫/ 鑰匙和密碼的有效監控和保管來實行分行整體保安控制。4) 在職權範圍內核對、線上核准和批准授權的操作/...

  • Sales Operation Specialist

    2 weeks ago

    Taiwan Edenred Full time NT$480,000 - NT$600,000 per year

    Take a step forward and let Edenred surprise you.Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. Dare to...