Key Account Manager

12 hours ago

Taipei Taipei City, Taiwan Groupe SEB Full time

Main responsibilities:

1.Client Relationship Management:

Develop and maintain strong relationships with key account clients.

Understand client needs and expectations and ensure company products and services meet these needs.

Conduct regular meetings and communications with clients to ensure satisfaction and address any issues.

2.Business Development:

Identify new business opportunities within existing key accounts.

Expand the company's footprint and market share within these accounts.

Develop and implement strategic plans to increase sales and profitability.

3.Sales Management:

Monitor and manage sales performance, ensuring targets are met or exceeded.

Provide training and support to sales teams to enhance performance.

4.Customer Service:

Address client complaints and resolve issues promptly to maintain high levels of customer satisfaction.

Gather client feedback and use it to improve products/services.

Collaborate with internal teams to ensure client needs are met efficiently.

5.Reporting and Analysis:

Prepare regular reports on key account performance and business progress.

Analyze sales data and client behavior to identify trends and opportunities.

Present findings and recommendations to senior management.

6.Team collaboration: Ability to work effectively within a team and across functions.

Required qualifications and skills:

Qualifications:

Bachelor's degree in Business Administration, Marketing, or related field.

Proven experience as a Key Account Manager or relevant role.

Strong understanding of sales principles and customer service practices.

Excellent communication and interpersonal skills.

Ability to analyze sales data and market trends.

Strategic thinker with strong problem-solving capabilities.

Proficiency in Microsoft Office.

Skills:

Relationship building: Ability to establish and maintain robust relationships with key clients.

Negotiation: Skilled in negotiating terms and agreements to benefit both the company and the client.

Analytical skills: Ability to analyze data and make informed business decisions.

Organizational skills: Exceptional ability to organize and prioritize tasks to meet deadlines.

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