Product Support Engineer

Overview
Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker's high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.

Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.

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Bruker Nano Surfaces and Metrology (BNSM) solutions include atomic force microscopy instrumentation (AFM) and non-contact nanometer resolution solution topography through white light interferometry and stylus profilometry. In addition, the division manufacturers and markets automated X-ray metrology, automated AFM defect-detection and photomask repair and cleaning equipment for semiconductor process control.

Today, we are seeking you as Product Support Engineer to join us in our Bruker Taiwan office. Apply now

Responsibilities
The Product Support Engineer is a visible and key customer facing role; responsible to provide individual contribution and Customer Support enabling "Best in Class" post-sale instrumentation support within assigned region for BNSM, manufacturer of the world's leading Metrology tools. Prodcut Support activity includes; installation, instrument diagnostics/fix, and on-going support. Individual must be customer focused, results-oriented, effective communicator, collaborative, and have strong technical background to enable our customers to maintain their instrument at peak performance and maximize productivity for their intended use case.

• Provide "Best in Class" post-sale support and drive continous improvement of the BNSM customer experience.
• Execute to current process, procedures and controls, while identifying and recommending improvement opportunities.
• High level of technical understanding and system level perspective. Experience with Semi Metrology techniques including hands-on work.

Essential Functions

• HW and Application Troubleshooting capabilities.
• System level understanding and data analysis and processing capabilities
• Handle advanced maintenance and tool repair.
• Independency in problem solving and in prioritization and execution of job.
• Good judgement on escalation necessity.
• Determination and ability to work long hours when necessary including weekend support if escalated.
• Excellent presentation skills and customer facing capabilities.
• Maintain customer satisfaction to high market standards
• Develop diagnostic and repair methodologies and provide training to Field Engineers and Customers.

Additional Responsibilities

• Other Duties as assigned

Qualifications
To be successful for this position, you will possess and accept the following:

Environmental Requirements

• 75% travel both domestically and internationally on short notice
• Able to work in Governement sites, cleanroom, production floor & laboratory environments
• Must have & maintain valid driver's license and passport with ability to travel to United States, Taiwan, China, South Korea, Singapore, Malaysia, Japan, UK, Israel, Germany, France and Italy

Knowledge, Skills, And Abilities

• Customer focused, passionate about science and technology, and passionate to enable customers with Bruker technology. Demonstated relationship building with both internal and external customers. Able to work under pressure with prompt and accurate reporting manners.
• Demonstrated ability to understand perspective, manage conflict, and persuade and influence others to reach goals and objectives. Ability to develop the knowledge, skills and abilities of a customer facing technical team in a short time. Demonstrated ability to independently plan, communicate, and execute assignments and objectives on time. Able to identify and drive process and policy improvements.

Educational/Experience Requirements

• Minimum of bachelor degree in an engineering field from accredited university or college with multiple years in a technical role that demonstates fullfillment of the above denoted knowledge, skills, and abilities. Typically this encompasses 5 years technical experience coupled with demonstrated leadership and skill progression.

Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.