Supplier Quality Manager

1 week ago

Taipei City, Taiwan Cisco Systems Full time $90,000 - $120,000 per year
Who We AreDuties & Responsibilities
  • Manager of team of Supplier Quality and Customer Quality engineers.
  • Work with Wafer Foundry, OSATs and key suppliers on quality assurance activities and ensure adherence to all objectives for organization.
  • Set quality priorities and follow up on improvement plans to monitor and achieve quality performance targets. Monitor quality performance metrics and report to management teams.
  • Develop and implement quality assurance monitoring to ensure that products and services from suppliers meet relevant performance and quality standards according to Cisco procedures, best industry practices, and customer expectations.
  • Analyze control plans and data, defect trends, defect modeling and lead continuous improvement programs with suppliers.
  • Serve as primary escalation point for supplier related quality issues, hereunder driving actions plans for resolution.
  • Support change management processes for supplier-initiated changes
Required Skills & Experience
  • Master's degree in technical fields such as Engineering or Quality Management.
  • Minimum of 15 years of experience in Supplier Quality Management and manufacturing.
  • At least 10 years of experience managing assembly and substrate suppliers
  • Experience in raw material industry for laminates.
  • Proficiency in risk management, FMEA, Failure Analysis, Packaging, Reliability, and 8D/CAPA methodology.
  • Quality Auditing experience
  • Experience with global quality management systems.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively with cross-functional teams.
  • Participate cross-functionally to plan and formulate comprehensive business processes, supporting procedures and process improvements.
  • Perform data mining and analysis to identify trends and metrics related to quality management processes. This includes utilizing tools such as Excel, Power BI, and databases.
  • Support the creation and maintenance of company documentation, such as quality manuals, procedures, and work instructions.
  • Conduct regular technical quality audits to ensure compliance with Cisco specs.
  • Lead and support during external quality management systems audit.
  • Develop and report on key product and service quality metrics to drive continuous improvement and customer satisfaction

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