Program Manager

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

JOB SUMMARY:

• Provide management and guidance to multi-functional project teams in payment sector.
• Manage and enhance customer relationships. Provide single-point-of-contact to customer for all design-related activities.
• Provide full accountability for project budgets and schedules.
• Technically capable of developing, managing and delivering highly complex technology projects or running multiple projects simultaneously.
• This includes developing complex SOW, business proposals, project schedule / financials, and managing multiple global projects and or dedicated to a single customer or product domain (payment).
• Experience with managing new payment terminal programs up to EMV L2 and/or managing L3 integrations are within the scope of the product domain knowledge.

RESPONSIBILITIES:

• Responsible for ensuring all of the project's technological requirements and/or objectives are correctly gathered, understood and properly translated for execution.
• Responsible for recognizing project's Key Success Indicators and manage the work within scope, quality, time and cost constraints.
• Responsible for project risk reviews and appropriate mitigation .
• Responsible for facilitating communication as appropriate to all involved and "manage" the stakeholders. This includes escalate issues to the next level of management
• Responsible for forecasting project budget and HR needs for current and future site needs.
• Accountable for overall project success - including cost, schedule, quality, and scope management.
• Accountable for customer satisfaction / relationship both internal and external
• Ability to form and lead strong multi-functional teams to achieve company and customer objectives.
• Understand and exceed customer needs and expectations.
• Assist with business and/or contract negotiations.
• Advise Senior and Regional PM on overall financial health of all programs being managed.
• Provide support with identifying and preparing new business proposals.
• Know and understand the strategic direction of division.
• Define, develop and implement a strategy which contributes to technology services strategic directions.
• Develop and understanding of the workcell business strategy as it pertains to technology Services.
• Provide regular updates to Business Unit on the execution of the strategy.
• Ensure all products and services are delivered in accordance with contractual requirements and are on time and within budget.
• Conduct formal design reviews with customers to ensure design(s) meet customer design requirements.
• Recruit, interview and assist in the hiring process of other Project Managers.
• Assist in monitoring team member turnover; identify key factors that can be improved; make improvements.
• Assist in identifying individual and team strengths and development needs on an ongoing basis.
• Create and/or validate training curriculum in area of responsibility for lower level project managers.
• Coach and mentor lower level project management staff to deliver excellence to every internal and external customer.
• Assist in managing succession plans for the project management function.
• Goal orientation and action-focused, pragmatic and self-disciplined, good at project planning, organizing, communication, team motivation and delegation.
• Solicit ongoing feedback from Business Unit, peers and team member on team member's contribution to the team.
• Drive individuals and the team to continuously improve in key operational metrics and the achievement of the organizational goals.
• Coordinate activities of large teams and keep them focused in times of crises.
• Ensure recognition and rewards are managed fairly and consistently in area of responsibility.
• Provide weekly communication forum for the exchange of ideas and information for projects including project status, resolving project issues, problems, and changes.
• Organize verbal and written ideas clearly and use an appropriate business style with utilization of presentation or database software.
• Establish and maintain communications with both customer personnel and senior management or project teams.
• Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value-added processes, or complete re-engineering of processes and systems).
• Utilize tools to monitor departmental cost and cost trends, striving continuously to improve value.
• Provide feedback to peers on cost and cost trends.
• Prepare timely forecasts for projects.
• Compare forward forecast results to historical actual results for trend assessment and analysis.
• Provides leaders with updates, including greatest opportunities for improvement.
• Demonstrates a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively, making customer issues a priority.
• Ensure all sensitive and confidential information is handled appropriately.
• Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
• Comply and follow all procedures within the company security policy.
• May perform other duties and responsibilities as assigned.

JOB QUALIFICATIONS

KNOWLEDGE REQUIREMENTS:

• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Knowledge of Jabil's software packages in an integrated system such as SAP.
• Knowledge and experience with project management tools and reporting: MS Project, excel, requirement management tools, agile development tools etc

EDUCATION & EXPERIENCE REQUIREMENTS:

• 7 to 10 work years experience in Project Management.
• Experience with Payment Solutions/ Payment terminal design is necessary
• PMP Certification is required.
• Or equivalent combination of education, experience, and / or training.

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver's license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact your local police department. Any scam job listings should be reported to whatever website it was posted in.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Accessibility Accommodation  If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.#whereyoubelong

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