Sr. Workspace Manager, Ring WSPEX

We are looking for a full-time Senior Workplace Manager overseeing Ring's APAC real estate portfolio and facility management. Candidate is a key contributor to the site operations across Ring and will sometimes travel between domestic locations. This role combines real estate/construction management, portfolio strategy, project management skills, and team leadership including vendor team management. The successful candidate must operate as a trusted advisor to business leaders, and partner to Finance, HR, IT, and other functional areas. The ideal candidate is an experienced, vibrant, and engaging professional who is customer obsessed and will excel within an entrepreneurial culture – they have an ownership mentality, providing expertise, vision, leadership, exceptional communication skills, and have a vision for delivering a great work environment for the Ring team.

Key job responsibilities
● You will create and drive strategy, direction, and budget for facility management & workplace innovation framework to ensure consistency across functional teams and domestic locations – Site operations consistent with global program guidelines and vision; think globally, execute locally.
● You will enhance the APAC workplace experience by driving efforts to manage and facilitate Ring's growth, Return to Office programs, and team culture. Ensure all locations support a positive, hybrid, and vibrant work environment for the team.
● You will serve as the Ring transactions liaison to Ring business leaders and internal Amazon facility teams to conceptualize large-scale space planning and project management, negotiate leases, own the plan for commercial real estate optimization, and manage contracts for vendors/services related to facilities management.
● You are to liaise with internal facility stakeholders to develop environmental health and safety, onsite workplace operations, business continuity, and emergency plans in accordance with Amazon's security and safety policies.
● You will mentor, develop, and coach a team of regional facilities managers and their teams to strengthen their leadership and assist in achieving career growth. You will develop priorities and targets for facility managers to increase collaboration and project management skills.
●You are responsible for advising Sr. Managers and Directors on day to day, monthly, quarterly operational effectiveness via MBR/QBR forums and participate in OP1 planning process as well.

● You will provide leadership on decision making, root cause analysis, inspection and audit readiness, communication, management of planning/scheduling and assignment, and drive overall improvement of productivity. Drives organizational workplace experience changes.

A day in the life
Liaise between APAC Amazon and Ring facility stakeholders to ensure high customer service standards with all suppliers and stakeholders, promoting transparency and accountability across these teams.
● Program and inspect new construction and oversee the operations of building automation & systems (e.g., HVAC, electrical, plumbing, fire/life safety, security systems) to ensure buildings are set up efficiently and within code requirements. Audit building operations, prototype security, and physical site access controls for corporate offices and labs by partnering with Amazon Corporate Security and GREF.
● Develop employee-facing communications and change management around workplace protocols (ie. site access, seating options, office culture, prototype security, shipping, etc.) for all EMEA Ring sites. Develop proper regional change management channels and proactively maintain centralized content cross depts.
● Supervise team and provide leadership on decision making, root cause analysis, inspection and audit readiness, communication, management of planning/scheduling and assignment, and drive overall improvement of productivity.

● Manage multiple complex projects and tasks simultaneously as well as being able to influence, and develop relationships at all organization levels.
● Manage APAC facilities capital and operating budgets, reporting monthly on budget performance. Track and report key functional metrics to reduce expenses and improve effectiveness.
● Establish, track and report on metrics to reduce expenses and improve effectiveness so the desired outcomes are achieved to plan and in a timely manner.
● Anticipate bottlenecks, provide escalation management, and balance business needs versus technical and operational constraints.
● Research new products, laws, & regulations related to workplace innovation, for the purpose of recommending efficient purchases and increasing workflow efficiency.

About the team
Ring's Workspace Experience team provides space and occupancy planning, lease management, facilities maintenance and management, workplace services operations, and PMO services across Ring's Global Organization.

- 7+ years of employee and performance management experience
- 7+ years of facilities management, office management, corporate administrative services, or hospitality management experience
- 3+ years of Microsoft Office products and applications experience
- Bachelor's degree, or 4+ years of Amazon experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Work a flexible schedule including weekends, nights, and holidays

- Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience working with customers with a passion for delivering exceptional service
- Experience in large complex deal negotiations with a successful track record
- Experience in creating process improvements with automation and analysis
- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience handling confidential information and maintaining professionalism in dealing with senior executives

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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