Senior Data Analyst

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include "Rocket Delivery" which offers next-day delivery for a wide selection of items at affordable prices, "Rocket Oversea" which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, "How did I ever live without Coupang?"   

Role Overview  

The team is looking for an experienced Data Analyst who is customer obsessed, motivated, has a bias for action and can think systemically to bring to life new areas of business for the team. This role will work closely with our Business Development team building operational plans to launch and scale new initiative programs. This individual will be responsible for leading a cross-functional team of various stakeholders including; software solution teams, back-end engineers, and various business leaders. This role requires an individual with excellent attention to detail, a knack for operational process planning, analytical capabilities and strong business acumen. Additionally, this candidate will be self-starter, comfortable operating in ambiguous environments, and will own working with multiple operational processes across a wide range of stakeholder teams. The candidate will have a successful track record of collaborative relationship building, program and project management, experiencing leading projects and teams, and reporting and analysis capabilities

What You Will Do 

• Creates scalable and automated solutions for end-to-end management of new programs in partnership with various internal teams. Develops SOP for manual management where automation is not possible

• Drive improvement in operational performance and lead projects in a wide range of topics and initiatives to further expand our business and enhance both our customer's and partner teams experience.

• Clearly communicates goals, roles, responsibilities, success metrics and desired outcomes to cross functional-project teams and program stakeholders.

• Determines and monitors project / program schedules, progress and risks to ensure results are delivered on time. Maintains, adjusts and updates project plans as needed and works with appropriate business partners to develop and collect performance metrics. 

Basic Qualifications  

• Minimum 5 years of experience in management consulting, business operation, program management, e-commerce strategy & operations

• General problem solver with strong strategic thinking and analytical skills who can deep dive into different problem domains

• Business experience project/ program management, operations, or customer service preferably with eCommerce experience

• Ability to adapt to fast-changing environment

• Ability to work independently and as a team  

• SQL is required 

Preferred Qualifications

• Strong Communication Skills: Capable of clearly articulating ideas, collaborating across teams, and presenting findings to both technical and non-technical stakeholders
• Problem-Solving Abilities: Demonstrated experience in identifying issues, analyzing root causes, and implementing effective solutions in a fast-paced environment
• Adaptability: Comfortable working in dynamic settings, adjusting to changing priorities, and learning new tools or processes as needed

  Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran's benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below:  

Equal Opportunities for All

Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.