Pizza Hut CRM Assistant Manager

3 days ago

Taipei City, Taiwan Jardine Restaurant Group Full time NT$720,000 - NT$1,440,000 per year

Job Responsibilities:

Member Lifecycle Program Management (55%)

  1. Lead lifecycle campaign strategy and execution.

  2. Collaborate with internal MKT campaign PMs and specialists to ensure campaign delivery, performance monitoring, and iteration

  3. Identify customer segments and propose relevant campaign journeys to increase member reactivation, frequency, and retention

  4. Leverage Braze to implement multi-channel communications (EDM, APP Push, SMS, LINE)

  5. Define campaign KPIs and track performance in collaboration with the data team by monthly basis.

Member Experience and Platform Collaboration (30%)

  1. Work closely with the App team to align campaign logic with member touchpoints

  2. Provide input for member journey UX, push module planning, and personalized content placements

  3. Partner with EC and APP team to translate membership initiatives into platform features

.

Strategic Insight and Cross-Functional Coordination (10%)

  1. Collaborate with brand, marketing, EC, and data teams to align objectives and prioritize roadmap

  2. Contribute campaign-level insights to support broader CRM or product enhancements

  3. Participate in MarTech tool evaluations and propose new applications where relevant

Administrative and Operational Ownership (5%)

  1. Ensure campaign documentation and lifecycle SOPs are maintained

  2. Support budget tracking and timeline control for lifecycle initiatives

Qualifications:

  1. Ideal Candidate Profile

  2. 3–6 years of experience in CRM, digital marketing, e-commerce, or integrated agency roles

  3. Strong interest in customer behavior, marketing automation tools, and data-led campaign design.
  4. Hands-on experience with tools like Braze, Salesforce Marketing Cloud, HubSpot or equivalent
  5. Able to balance strategic thinking and tactical execution
  6. Good command of data interpretation, A/B testing, segmentation logic
  7. Comfortable working cross-functionally with product, data, marketing, and tech stakeholders

  8. Fluent in English (written and spoken); Mandarin proficiency is a plus.

  9. We are looking for someone who...

  10. Thrives in building and improving processes from 0 to 1

  11. Enjoys working in fast-moving, cross-disciplinary teams.
  12. Is proactive, detail-oriented, and curious about technology and user behavior.
  13. Sees CRM not just as a tool—but as a way to create meaningful customer experiences.

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