Sr CX Op Exc Specialist

10 hours ago

Qianzhen District Kaohsiung City, Taiwan Honeywell Full time NT$1,200,000 - NT$2,400,000 per year

Job Description
As a Sr CX Op Exc Specialist here at Honeywell, you will play a crucial role in driving operational excellence and enhancing the overall customer experience. This role will involve collaborating with cross-functional teams, senior managers, and directors to identify areas for improvement and implement strategies to optimize operational processes.

In this role, you will have a significant impact in driving operational excellence, improving customer satisfaction, and ensuring the organization delivers a world-class customer experience.

Responsibilities
Key Responsibilities

  • Lead and manage the operational excellence initiatives to drive process improvements and enhance customer experience
  • Collaborate with crossfunctional teams to identify operational gaps and develop solutions to address them
  • Implement best practices and standard operating procedures to streamline processes and improve efficiency
  • Analyze customer feedback and data to identify trends and areas for improvement
  • Develop and implement training programs to enhance the skills and knowledge of the customer experience team
  • Monitor and track key performance indicators to measure the effectiveness of operational excellence initiatives
  • Provide regular updates and reports to senior management on the progress of operational excellence initiatives
  • Works under minimal supervision
  • Provides guidance and coaching to direct and/or indirect reports
  • Leads complex, global, project teams within their business

Qualifications
YOU MUST HAVE

  • 2 years of proven experience in driving operational excellence and process improvement initiatives.
  • Strong analytical and problem-solving skills.
  • Excellent project management and organizational skills.
  • Ability to collaborate and influence cross-functional teams.
  • Experience in customer experience management is preferred.
  • Proficient in data analysis and reporting tools.

WE VALUE

  • Bachelor's degree in Business Administration or a related field (Master's degree preferred)
  • Strong leadership and team management skills
  • Ability to work in a fast-paced and dynamic environment.
  • Innovative and solution-oriented mindset.
  • Excellent interpersonal and relationship-building skills.
  • Continuous learning and self-development mindset.

About Us
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

  • Sr. Specialist, HR business Partner

    2 weeks ago

    Kaohsiung City, Kaohsiung City, Taiwan Entegris Full time $104,000 - $130,878 per year

    Job Title:Sr. Specialist, HR business PartnerJob Description:The Role:The Human Resources Business Partner will play a key role in aligning the Human Resources strategy to Entegris business goals.This role will work closely with business leads and internal stakeholders for implementing and executing people strategy for Entegris manufacturing facility in...

  • Delivery Execution Specialist

    1 week ago

    Taoyuan City, Taoyuan City, Taiwan Corsair Full time $104,000 - $130,878 per year

    General PurposeJOB DESCRIPTIONCorsair is seeking a dedicated and detail-oriented Shipment Discrepancy Analyst to ensure that our shipment processes meet the highest standards of accuracy and efficiency. By diligently tracking and investigating discrepancies reported by our customers, you will play a pivotal role in upholding Corsair's reputation for...

  • ad10人力資源管理 (hr)

    4 days ago

    Zhubei City,, Taiwan Nuvoton Technology Corporation Full time NT$900,000 - NT$1,200,000 per year

    【工作內容】Sr. Global HR Specialist(HRBP)Global recruiting & staffing operationsGlobal Compensation design & benchmarkingGlobal labor market analysisRecruiting channel developmentAdvertised by social media, LinkedInBuild up & roll out HR system & policy【其他】英文:聽說讀寫-精通(TOEIC...

  • Sr. AI Ops Engineer

    4 days ago

    Taipei, Taipei City, Taiwan Trend Micro Full time NT$1,200,000 - NT$2,400,000 per year

    Join Trend ‧ Join New Generation趨勢科技 - 全球雲端資安領航者 / 全亞洲最大軟體公司 / 企業版圖橫跨五大洲 / 趨勢全球研發基地在台灣===============================================================Our Team - AIOpsAIOps team is mainly focus on AI, machine learning, and data analysis for various Trend Micro solutions,...

  • Staff Field Applications Engineer

    2 weeks ago

    Hsinchu City,, Taiwan SiFive Full time $104,000 - $130,878 per year

    About SiFiveAs the pioneers who introduced RISC-V to the world, SiFive is transforming the future of compute by bringing the limitless potential of RISC-V to the highest performance and most data-intensive applications in the world. SiFive's unrivaled compute platforms are continuing to enable leading technology companies around the world to innovate,...

  • Senior Marketing and Communications Officer

    1 week ago

    Taipei City, Taiwan Department for Business and Trade Full time $70,000 - $120,000 per year

    Main purpose of job:This job offers the successful candidate an opportunity to work in the high-performing Department for Business & Trade (DBT) team at the British Office in Taipei. DBT's role is to promote UK's business interests worldwide, and the job holder will contribute to the UK's prosperity and economic growth by driving Taiwanese businesses...

  • Solutions Engineer

    4 days ago

    Taipei, Taipei City, Taiwan Integral Ad Science Full time NT$60,000 - NT$120,000 per year

    The Solutions Engineer role at IAS encompasses proposal development and deal shaping in tandem with Sales and Business Development, and sees clients through deployment and go-live lifecycle of a partnership. Internally, the position requires cross-team collaboration with Sales, Account Management, Business Development, Professional Services, Product, Data...

  • Digital Solution Engineer—Cloud

    4 days ago

    Taipei, Taipei City, Taiwan Microsoft Full time NT$60,000 - NT$120,000 per year

    Are you insatiably curious, deeply passionate about the realm of AI & applications, and ready to tackle complex challenges in a dynamic environment? If so, we invite you to join our team as a Digital Cloud & AI Solution Engineer – Innovative AI Applications for mid-market customers at Microsoft. Here, you'll be at the forefront of innovation, working...

  • Sr. Marketing Specialist

    2 weeks ago

    Taipei, Taipei City, Taiwan 3M Full time $104,000 - $130,878 per year

    3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.Job DescriptionAble to independently lead product portfolio marketing strategy for...

  • Scientific & Regulatory Affairs Specialist/Sr. Specialist

    2 weeks ago

    Taipei, Taipei City, Taiwan L'Oréal Full time $70,000 - $120,000 per year

    Key ResponsibilityEnsuring the regulatory compliance for cosmetics products including ingredients assessment, claims validation, local label development, notification process, etc.Good communication, interpersonal and organizational skillsHighly motivated, capable of working independently.Promotes collaboration among functions to ensure collective...