Customer Support Engineer – Hardware Platform

*Introduction
Here at Arm, we are building the Future of Computing. Together. For Everyone. This is a technical engineering role based in Taiwan and part of the rapidly growing Arm Infrastructure Line of Business. Our Neoverse cores are leading a technology disruption We need a
Customer Support Engineer – Hardware Platform*
to work with the Arm Central Engineering partners and support the growing demand for Neoverse cores in the Cloud and Datacenter. You will be an individual contributor engaging and collaborating with internal and external partners to enable and support Arm Infrastructure hardware software ecosystem. Join us as we deliver solutions across Cloud, Edge, 5G, and Networking segments

Job Overview
We are looking for a hands‑on Customer Support Engineer to help our hardware platform customers get to market faster. In this role you will work at the intersection of customer design, Arm architecture, and backend hardware engineering, providing timely technical support and leading issue‑triage activities.

Responsibilities

• Deliver first‑line hardware design support for customer server and workstation platforms based on Arm SoC.
• Review schematics and layouts, identify design risks, and recommend best‑practice improvements.
• Reproduce, triage, and resolve hardware issues from early bring‑up through mass production.
• Partner with internal silicon, architecture, and board‑design teams to debug system‑level problems.
• Lead joint debugging sessions with OEM/ODM partners, tracking issues to closure with clear documentation.
• Create application notes, reference designs, and knowledge‑base articles to accelerate customer adoption.
• Provide concise status updates to stakeholders and occasional on‑site or remote customer support.

*Required Skills and Experience*

• Bachelor's degree in Electrical, Computer, or related Engineering field.
• 8+ years of hands‑on experience in hardware system or schematic design for servers, workstations, or complex embedded boards.
• Solid knowledge of SoC and board‑level components: CPU, DDR, FLASH/ROM, PCIe, USB, I²C, SPI, UART, GPIO, and power‑delivery circuits.
• Proficiency with lab equipment such as oscilloscopes, logic analyzers, and protocol analyzers.
• Strong analytical and problem‑solving skills with the ability to juggle multiple issues concurrently.

*"Nice To Have" Skills and Experience*

• Experience collaborating with ODM/OEM partners and JDM manufacturing models.
• Familiarity with Arm architecture, UEFI/ACPI firmware flows, and BMC management subsystems.
• Exposure to server validation tools and stress‑test methodologies.

*In Return*
This role provides an outstanding opportunity to develop and contribute to the success of Arm based server solutions. We're thrilled about the innovations ahead and can't wait to have passionate individuals join our journey

*Accommodations at Arm
At Arm, we want our people to
Do Great Things
. If you need support or an accommodation to
Be Your Brilliant Self*
during the recruitment process, please email . To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.

*Hybrid Working at Arm*
Arm's approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team's needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.

*Equal Opportunities at Arm*
Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don't discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.