Seller Performance Management

2 weeks ago

Taipei, Taiwan Coupang Full time NT$400,000 - NT$1,200,000 per year

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.   
  
Our services in Taiwan include "Rocket Delivery" which offers next-day delivery for a wide selection of items at affordable prices, "Rocket Overseas" which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.  
   
We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, "How did I ever live without Coupang?" 

Perform a leading role in the project of planning/implementing improvements for Seller Policy and take the initiative in drawing improvements for Seller Policy Program in order to offer the best experiences to Coupang customers based on such seller performance management

Position : Seller Performance Management Specialist

Team Introduction
The Seller Performance Team monitors various performance indicators of sellers, who are crucial to e-commerce sales, and manages those who cause customer dissatisfaction through negative actions. Following Coupang's service processing standards, we aim to enhance customer experience by improving seller performance.

Job Description
Enforce sales suspension and resumption, and send guidance emails within seller policy criteria.
Handle operations to confirm seller response appeals.
Develop and execute operational plans from both customer and seller perspectives.
Write SOPs and propose process improvements for efficient internal operations. Propose new policies for seller management.
Conduct analysis through data processing.

Qualifications

• Bachelor's degree. Proficiency in MS Excel, MS Word, and PowerPoint.

• Strong attention to detail and sense of responsibility.

• Excellent verbal and written communication skills with related departments.

• Ability to handle new and diverse tasks flexibly.

• High problem-solving skills and ability to implement improvements.

• Over 3 years of experience in a similar department or company.

Preferences

• Proficiency in SQL.

• High level of understanding of shopping services.

• Ability to communicate in English.

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer  

• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.  

• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.  

Things to Consider  

• This job posting may be closed prior to the stated end date for application if all openings are filled.  

• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.  

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