IT End User Computing Manager

About BTSE
彼特思方舟 is a specialized service provider dedicated to delivering a full spectrum of front-office and back-office support solutions, each of which are tailored to the unique needs of global financial technology firms. 彼特思方舟 is engaged by BTSE Group to offer several key positions, enabling the delivery of cutting-edge technology and tailored solutions that meet the evolving demands of the fintech industry in a competitive global market.

BTSE Group
is a leading global fintech and blockchain company that is committed to building innovative technology and infrastructure. BTSE empowers businesses and corporate clients with the advanced tools they need to excel in a rapidly evolving and competitive market. BTSE has pioneered numerous trading technologies that have been widely adopted across the industry, setting new benchmarks for innovation, performance, and security in fintech. BTSE's diverse business lines serve both retail (B2C) customers and institutional (B2B) clients, enabling them to launch, operate, and scale fintech businesses. BTSE is seeking ambitious, motivated professionals to join our B2C and B2B teams.

About The Opportunity
The IT End User Computing Manager is a crucial leadership role responsible for the design, deployment, and operational excellence of all technology services that directly impact the organization's employees. This position ensures a seamless, secure, and highly productive computing environment, encompassing everything from device and software management to core IT infrastructure support and end-user training.

Responsibilities

• VDI and Device Management: Deploying and maintaining Virtual Desktop Infrastructure (VDI), as well as implementing and managing Mobile Device Management (MDM) and other essential device management tools.
• Audio-Visual Systems: Overseeing the setup and ensuring the seamless, reliable operation of all audio-visual (AV) and video conferencing platforms.
• Core IT Service Management: Implementing and maintaining critical IT services, such as Microsoft 365, VPN services, and robust antivirus protection tools.
• Asset and Efficiency Optimization: Monitoring and managing IT end-user computing assets for optimal utilization. Identifying and implementing improvements to IT procedures and processes to enhance overall efficiency.
• Support and Training: Providing technical training and hands-on support to end users to improve their IT proficiency.
• Infrastructure Support: Providing off-duty support for the IT infrastructure when necessary, and executing other tasks as assigned by the lead.

Requirement

• A successful candidate will possess a strong blend of technical expertise and leadership experience:

Experience

• A minimum of 6 years of professional experience in IT Technology operations and support, including at least 2 years in a management or team lead capacity.

Technical Knowledge

• Proficiency in various IT infrastructure components:
• Network management (e.g., Firewall, Switch, AP, DNS).
• Server hosting (VM).
• Storage and data center management.

Leadership & Management

• Demonstrated experience managing small to medium-sized IT teams, including performance management, coaching, and mentoring.
• Proven ability to prioritize and effectively manage multiple concurrent projects and initiatives.

Problem-Solving

• Excellent analytical, critical thinking, troubleshooting, and problem-solving abilities.

Communication & Collaboration

• Strong written and verbal communication skills to articulate complex technical information to both technical and non-technical stakeholders.
• Experience collaborating cross-functionally with departments like HR and Operations to align IT services with core business needs.
• Fluency in both English and Mandarin is required to communicate effectively with a global user base.

Perks & Benefits

• Competitive total compensation package
• Various team building programs and company events
• Comprehensive healthcare schemes for employees and dependants
• And many more Apply and let us tell you more

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.