Customer Service Engineer

5 days ago

Tainan, Taiwan KLA Full time NT$900,000 - NT$1,200,000 per year

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

  • Job Description
    • Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment improves customer production.
    • Repairs of system level problems (which have multiple causes and for which no standard procedures exist) at customer sites.
    • Represents the company to the customer and assume accountability for customer happiness with service.
    • Assures operational quality of system equipment. Coordinates actions with customers to minimize down time.
    • Provides assistance to Installation Engineer in resolving problems.
    • Prepares fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems.
    • Build positive relationship with customers and increase customer satisfaction by resolving sophisticated requests and issues.
    • Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems
    • Develops and handles return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.
    • Drives technical critical issues with detailed problem statement and pass-down to work with system engineering technical team in customer site.

Minimum Qualifications

Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees.  KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA's Careers website for legitimate job postings.  KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers.  If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.

  • Customer Service Engineer

    7 days ago

    Tainan, Taiwan KLA Full time NT$900,000 - NT$1,200,000 per year

    Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents...

  • Customer Service Engineer

    7 days ago

    TWN-Tainan-Xinshi-KLA, Taiwan KLA Full time $60,000 - $120,000 per year

    Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents...

  • Supervisor, Customer Service

    2 weeks ago

    Tainan City, Taiwan Ultra Clean Technology Full time NT$720,000 - NT$1,440,000 per year

    Join UCTand be part ofthe fastest-growing sector in the world We indirectly touch every semiconductor chip that goes into every smartphone, smart car, and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented...

  • Supervisor, Customer Service

    7 days ago

    Tainan, , Taiwan Tainan Full time NT$600,000 - NT$1,200,000 per year

    Join UCT and be part of the fastest-growing sector in the world We indirectly touch every semiconductor chip that goes into every smartphone, smart car, and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented...

  • Customer Service Administrator

    7 days ago

    Tainan-Taiwan Onto Innovation Full time $40,000 - $60,000 per year

    Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for...

  • Customer Service Administrator

    1 week ago

    Tainan Metropolitan Area, Taiwan Onto Innovation Full time $40,000 - $80,000 per year

    Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for...

  • Field Service Engineer

    20 hours ago

    Tainan, Taiwan Nova Ltd. Full time $60,000 - $120,000 per year

    What we are looking forThe service team at Nova is looking for a Service Engineer to provide product support at Nova customers.In this role you'll be joining the Global Service Group at Nova. We provide service to a large-scale install base, at leading semiconductor manufacturers worldwide.Responsible for training, installing, and supporting all Nova...

  • Customer Support Engineer

    7 days ago

    Tainan, Taiwan Brooks Automation Full time $100,000 - $120,000 per year

    Brooks is a leading provider of automation solutions with over 40 years of experience in the semiconductor industry, offering precision robotics, integrated automation systems, and contamination control solutions that empower chip manufacturers worldwide. Our product portfolio includes a range of automation solutions, including robots, vacuum systems, and...

  • Field Service Engineer

    7 days ago

    Taiwan > Tainan ASM Full time NT$900,000 - NT$1,200,000 per year

    As a Field Service Engineer at ASM, you'll have the opportunities to get involved in a wider scope of work compared to our larger competitors. While the workload is challenging, you are given the independence and autonomy to perform at your peak. This work requires thinking "outside of the box" in an innovative manner, so you must have the ability to...

  • Field Service Engineer

    3 days ago

    Tainan, Taiwan MKS Instruments Full time $40,000 - $80,000 per year

    Provides highly visible customer support through the performance of on-site installation,servicing and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters...