Fulfillment Specialist

Who We Are
Designed with simplicity in mind, Verkada's six product lines — video security cameras, access control, environmental sensors, alarms, workplace, and intercoms — provide unparalleled building security through an integrated, cloud-based software platform. Over 33,500 organizations, including 96 companies in the Fortune 500, across 93 countries worldwide trust Verkada as their physical security layer for easier management, intelligent control, and scalable deployments. Founded in 2016 with more than $700M in funding raised to-date, Verkada has expanded rapidly with 15 offices and 2,200+ full-time employees.

About The Role
The Verkada Team is seeking a Fulfillment Specialist to join our Fulfillment team in Taiwan We are looking for a self-starter to support our global Operations and Sales teams. This opportunity requires an experienced individual with excellent problem-solving abilities, high attention to detail, and a can-do attitude

What You'll Do

• Communicate order and return status updates to customers and internal stakeholders via email, phone, and in person.
• Process incoming orders, validate purchase order contents are accurate, engage with our warehouses to ensure timely dispatch.
• Process incoming returns from our customers and warehouse. This includes receiving, categorizing, and initiating refurbishment process.
• Work with the larger operations (Global Operations, Supply Chain) team to support inbound and outbound shipments, escalations and exceptions.
• Collaborate with Finance on various returns / orders issues.
• Take on other projects and tasks to help support Verkada operations

What You Bring

• +2 years minimum experience in a call center setting
• Email handling and order entry experience in high volume environment
• Proficient with both written and verbal communication (email, phone, in person). Knowledge of email etiquette is required
• Ability to complete tasks and projects independently with minimal supervision, requiring self-discipline, self-motivation, and ability to manage time effectively
• Strong attention to detail, comfortable working in fast-paced startup environment, and team player with positive attitude
• Must be able to pass a customer service assessment
• Netsuite and Salesforce experience (not required, but a plus)
• Bachelor's Degree preferred

Taiwan Employee Benefits
Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Private medical insurance by Nan Shan Life Insurance

• Permanent employees of Verkada Taiwan are eligible for full participation to the group insurance scheme, including accidental death and dismemberment, critical illness, accident medical reimbursement, hospital and surgical, and cancer indemnity cover

• Spouses and immediate dependents are eligible to participate in the scheme for accident medical reimbursement, hospital and surgical, and cancer indemnity cover

• Paid parental leave policy & fertility benefits

• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
• Professional development stipend
• Wellness/fitness benefits
• Meal stipend
• Commuter benefits

Additional Information

• You must be independently authorized to work in Taiwan. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time.

Verkada Is An Equal Opportunity Employer
As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.

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