Technical Account Manager

4 days ago

Taipei, Taiwan SmartRecruitment Full time

Location: Onsite or Hybrid, Taipei, Taiwan

About the Hiring Company:

The Technical Account Management team is responsible for ensuring that the needs of clients are met on a daily operational basis. The Technical Account Manager (TAM) serves as the central point of coordination between clients and internal teams, maintaining visibility over all communications and ensuring timely, appropriate responses.

The TAM should remain attuned to the client's overall satisfaction and adjust internal engagement accordingly. Each TAM also acts as a Delivery Manager for their assigned clients, ensuring smooth execution of new integrations and product or feature releases. The TAM should always be able to provide a clear overview of each client's current status and ongoing activities.

In addition to daily client liaison, the TAM manages critical escalations, gathers client and market feedback, and shares relevant insights with Operations and Product teams to support continuous improvement.

Job Responsibilities:

  • Serve as the primary point of contact between clients and the organization for all operational matters.
  • Gather, assess, and communicate client feedback and product requests to relevant internal teams.
  • Handle client escalations promptly and professionally to maintain strong relationships.
  • Prioritize and facilitate client product requests and feedback in a structured, actionable format.
  • Identify process inefficiencies and collaborate with cross-functional teams to implement improvements.
  • Oversee deployment and support of key product deliverables to ensure optimal client satisfaction.
  • Monitor service quality across teams and recommend enhancements.
  • Maintain delivery timelines and ensure smooth coordination with internal stakeholders.
  • Communicate effectively with colleagues, senior management, and executive stakeholders.
  • Oversee and manage the client integration process to ensure successful launches.
  • Evaluate and prioritize client requests to ensure delivery of high-quality features.
  • Manage and resolve critical escalations efficiently.
  • Handle daily operational inquiries and incidents in collaboration with support and technical teams.
  • Coordinate with both internal and external stakeholders on operational matters.
  • Identify potential blockers to business growth and recommend resolutions.
  • Review external client communications for accuracy and professionalism.
  • Verify the accuracy of client-facing documents.
  • Facilitate ad-hoc projects as required.

The Successful Candidate:

  • 1–2 years of experience in the online gaming industry.
  • Previous experience in a similar Operations or Account Management role.
  • Strong understanding of key performance indicators within the online gaming sector.
  • Proven ability to influence key decision-makers at executive and C-level.
  • Comfortable working in a fast-paced, evolving environment.
  • Excellent negotiation, presentation, and interpersonal skills.
  • Strong written and verbal communication abilities.
  • Highly organized, detail-oriented, and proactive.
  • Solid project management capabilities.
  • Fluency in English (both written and spoken).

Interested?

If the position has caught your attention and you wish to apply, please upload your CV along with your contact info. If you want to know more about the position.

is our responsible recruitment partner for this position, they are a consultancy firm within recruitment/head-hunting. support their clients in recruiting iGaming & Crypto experts globally. 

  • Technical Account Manager

    18 hours ago

    Taipei, Taiwan Veeam Software Full time NT$1,200,000 - NT$3,600,000 per year

    Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their...

  • Technical Account Manager

    4 days ago

    Taipei, Taipei City, Taiwan Red Hat Full time NT$60,000 - NT$120,000 per year

    About The JobRed Hat's Customer Success Practice(CS) team is looking for an experienced support engineer to join us as a Technical Account Manager for our enterprise customers in Taiwan. In this role, you will not sell software licenses or pay-per-incident support, but instead help our customers get industry-leading resources that will enable their technical...

  • Technical Account Manager

    6 days ago

    Taipei - MSO, Taiwan Red River Full time NT$60,000 - NT$120,000 per year

    About the Job:The Red Hat Global Customer Success team is looking for an OpenShift Technical Account Manager with container-based software deployment and management experience to join us as in Taipei, Taiwan. In this role, you will work with a small set of key enterprise customers to provide architectural guidance and implementation advice for the Red Hat...

  • Technical Account Manager

    1 week ago

    Taipei, Taipei City, Taiwan Amazon Web Services (AWS) Full time $150,000 - $200,000 per year

    DescriptionWould you like to join one of the fastest-growing teams within Amazon Web Services (AWS) and shape the future of human-AI collaboration? Join us in helping customers across all industries to maximize the value and benefits of AWS Generative AI services while pioneering innovative AI agent solutions that transform how we work.As a Technical Account...

  • Account Manager

    2 weeks ago

    Taipei, Taipei City, Taiwan Brenntag Full time $60,000 - $80,000 per year

    Job SummaryResponsible for managing a portfolio of pharmaceutical , bio-pharma & nutraceutical accounts. Develop a trusted advisor relationship with customers by providing technical solution on formulation related issues. Identifying and actively seeking for new opportunities in line with the market and segment strategies.Duties and...

  • Technical Account Manager- SaaS/PaaS/IaaS

    2 weeks ago

    Taipei, Taipei City, Taiwan Oracle Full time NT$900,000 - NT$1,200,000 per year

    DescriptionOur customers will measure our contribution to their success based on the value they receive from our services. TAMs are responsible for the overall governance and technical service delivery. They help customers maximize the business value of their Oracle investments, achieving the desired business outcomes while minimizing risk. To do this, TAMs...

  • Accounting Manager

    4 days ago

    Taipei, Taipei City, Taiwan Asia Pacific Wire & Cable Corp Ltd. Full time NT$150,000 - NT$200,000 per year

    This role is critical in supporting the firm's financial transparency, investor communications, and strategic decision-making.Key Responsibilities:Lead the preparation of monthly, quarterly, and annual financial statements in accordance with IFRS and the SEC's reporting requirements.Manage the consolidation of financial results across multiple entities and...

  • Account Manager – Strategic Account Management

    1 week ago

    Taipei, Taipei City, Taiwan Aon Full time NT$330,000 - NT$690,000 per year

    Account Manager - Strategic Account Management (SAM) - Property and CasualtyAon is currently recruiting anAccount Managerto join ourSAMteam in Taipei, Taiwan.Aon is in the business of better decisionsAt Aon, we shape decisions for the better to protect and enrich the lives of people around the world.As an organization, we are united through trust as one...

  • Account Manager

    3 days ago

    Taipei, Taipei City, Taiwan Lloyd's Register Full time NT$60,000 - NT$120,000 per year

    Lloyd's RegisterLocation: Taipei - TaiwanAbout The RoleTo manage a portfolio of non-SKA accounts in order to achieve margin and market share growth for the M&O business, in alignment with the Area Long Range Plan (LRP). The role serves as the primary point of contact for the assigned accounts, focusing on delivering an exceptional customer experience to...

  • Technical Project Manager

    6 days ago

    Taipei, Taipei City, Taiwan Synpulse Full time $70,000 - $120,000 per year

    We are an established, globally active management consulting company with offices in Switzerland, Germany, Austria, UK, USA, Singapore, Hong Kong, the Philippines, Australia, Indonesia and India. We are a valued partner to many of the world's largest international financial services and insurance firms. We support our clients at all project management stages...