Sales Support

Company Overview

Headquartered in Singapore, Prep Edu is a leading AI-powered EdTech platform helping over one million learners succeed in standardized English exams such as IELTS and TOEIC. Supported by top-tier investors including Cercano Management Asia, Northstar Ventures, and Saison Capital, Prep Edu has raised multi-million dollar funding to accelerate its global expansion.

Leveraging advanced learning technology, Prep Edu delivers results-driven, personalized, and interactive language learning experiences that enable learners to achieve their academic and professional goals. With a strong presence in Vietnam and Thailand and fast-growing adoption across Asia, Prep Edu is now expanding into Taiwan and South Korea, continuing its mission to make high-quality, accessible English education available to learners worldwide.

Job Description

As one of the first members of the team, you will have the chance to grow together with the business while helping us build the market from 0 to 1, and then scale it from 1 to 100. You will experience an authentic startup environment with lots of learning opportunities, close collaboration, and the space to share ideas and take initiative. If you are excited about creating things from the ground up and want to be part of a young, energetic team, this is a great place to start your journey and enjoy the process along the way.

• Position:
  Admission Support Specialist - Taiwan
• Department:
  Learner Service / Sales
• Reports to:
  Taiwan Market Lead / Country Manager
• Location:
  Taiwan (Full-time)
• Type:
  Full-Time
• Working Hours:
  Shift-based, including weekends when required
• Compensation:
  Base salary + performance incentives (commission based on sales conversion)

Key Responsibilities

1. Sales Consultation (Telesales)

• Call leads who have completed tests, shown interest, or requested support.
• Understand learner needs and recommend the most suitable heads up courses.
• Guide learners through pricing, packages, and purchasing steps.
• Achieve daily and monthly telesales KPIs (call attempts, connected calls, conversions).

2. Chat-Based Support and Conversion

• Respond quickly and professionally to learner inquiries via LINE, website chat, and social channels.
• Provide accurate information about products, promotions, and purchasing instructions.
• Ensure high-quality interaction that builds trust and nudges learners toward purchase.
• Convert leads in chat to paid users through persuasive communication and follow-up.

3. Lead Management & Follow-Up

• Track and update learner status accurately in CRM systems.
• Conduct structured follow-up with warm leads using scripts and best practices.
• Maintain clean data logs to support reporting and performance analysis.

4. Customer Experience & Service Quality

• Provide clear and empathetic communication to learners at all stages.
• Identify learner pain points and escalate issues to relevant teams if needed.
• Ensure every interaction meets Prep Edu's service standards.

Requirements

1. Language Skills

Fluent in Traditional Chinese; and working proficiency in English.

2. Experience

• Experience in telesales, customer support, or education counseling preferred.
• Fresh graduates are welcome if highly motivated and confident in communication.

3. Skills & Competencies

• Strong communication and persuasive speaking skills.
• High responsiveness and ability to multitask in chat and call environments.
• Familiarity with CRM or chat systems (Line Offical Account, HubSpot, or similar).
• Result-driven mindset with a focus on meeting sales targets.
• Ability to stay calm and supportive when handling questions or objections.

Benefits

• Base salary (Up to 40,000 TWD) + attractive commission structure.
• Growth opportunities within international markets (TW, HK, KR, JP).
• Regular training in sales techniques, product knowledge, and customer service.
• Supportive, collaborative team culture.
• Annual leave, sick leave, and other entitlements per company policy.

Note:

By submitting a CV/Resume, along with the information provided by the applicant, and any exchanges during the interview process with Prep (if applicable), the applicant AGREES to Prep's Privacy Policy and the handling of personal data, which is established and issued in accordance with Decree No. 13/2023/NĐ-CP on personal data protection. Additionally, the applicant agrees to allow Prep to collect and store the information provided for the following purposes:

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Collecting personal data and selecting candidates for interviews;

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Contacting and notifying the applicant;

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Assessing the applicant's suitability to select the appropriate candidate for the company's current position.