Global Service Manager
7 days ago
工作說明
- Conclude product roadmap and portfolio from headquarters, negotiate and plan the right service model to maximize the customer satisfaction with optimized cost worldwide.
- Serve as a strong service model and cost adviser to HQ BU, TPM, and local sales team; be the focal point for service issue resolution.
- Perform service cost variance analysis of actual and planned reports on a monthly basis, utilizing insightful financial and repair data to prioritize team efforts on reducing service costs and risk recovery.
- Manage service metrics relating to service level compliance and operational effectiveness, ensuring that the correct support teams are assigned and responding in a timely manner.
需求條件
- Project Management Experience Preferred: Candidates with project management experience will be highly regarded.
- Financial Report Analysis and Budget Planning Skills Preferred: Ability to analyze financial reports and plan budgets is also a critical advantage.
- Excellent Communication, Coordination, Organizational Skills, and Numerical Sensitivity: Candidates should possess strong communication and coordination abilities, organizational skills, and numerical sensitivity.
- Positive Attitude and Willingness to Accept Challenges: A positive work attitude and a willingness to face and accept challenges are essential.
These requirements indicate that the position seeks a well-rounded and highly responsible individual who can excel in project management, financial analysis, communication, coordination, and problem-solving.
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