Application Expert

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Role Purpose
Your primary mission is to elevate the customer experience and support their transformation into a future-ready smart laboratory. By providing expert technical support, comprehensive training, and professional guidance, you will ensure that customers operate our instruments with precision and efficiency.

您的主要任務是提升客戶的使用體驗,協助他們實現向未來智能實驗室轉型的目標。透過提供專業的技術支援、完整的培訓及指導,確保客戶能高效且精確地操作我們的儀器。

Role Scope
Operational Training for End-users: Deliver comprehensive operational training to end-users following the installation of Roche cobas series automated analyzers, including clinical chemistry and immunochemistry assays.

在安裝羅氏cobas系列自動化分析儀器後,包括臨床化學和免疫化學測定,為最終使用者提供完整的操作培訓。

Remote and On-site Support: Provide prompt application support and troubleshooting assistance, both remotely and on-site, for assigned and assisted accounts.

為所屬及需支援的客戶提供即時的遠端和現場產品應用及故障排除支援。

Training for New Hires: Conduct product operator training for new team members to ensure they are proficient with instrument use.

為新進人員提供儀器操作培訓,以確保他們熟悉儀器使用。

Timely Troubleshooting Management: Ensure troubleshooting calls for assigned and assisted accounts are promptly managed and resolved.

確保所屬及需協助的客戶故障排除來電能夠得到及時的管理和解決。

CRM Documentation: Accurately document all account activities and product issues in the Customer Relationship Management (CRM) system.

確保所有活動和產品問題即時且準確地記錄於客戶關係管理系統。

Product Demonstrations and Evaluations: Conduct and assist in product demonstrations, presentations, and evaluations for customers, focusing on the cobas series.

為客戶進行並協助產品演示、簡報和評估,主要針對cobas系列儀器。

Technical Support in Analysis: Provide customers with technical support for analyzing and summarizing experimental results.

為客戶提供在分析測試或實驗結果上的技術支援與報告總結。

Project Collaboration and Planning: Effectively evaluate large installation projects, collaborating closely with project applications to complete planning on schedule.

能有效進行大型安裝項目的評估,並與專案團隊緊密合作,按時完成規劃。

Requirements:
Qualifications:

• A strong compliance record with no material compliance violations identified in the past five years. 良好的合規記錄,過去五年內無重大違規行為。

Education:

• Degree in Medical Technology or a related field. 醫技相關科系畢業。

Experience:

• Minimum of 2 years of relevant work experience, ideally with a background in medical technical services. 2年以上相關工作經驗,醫療技術服務相關背景尤佳。

Skills & Knowledge:

• Familiarity with hospital clinical laboratory operations, clinical biochemistry, immunology tests, and basic interpretative skills. 熟悉醫院臨床檢驗科核心實驗室作業,對於臨床生化與免疫項目熟悉並具備基礎判讀知識。
• Knowledge of CAP and ISO 15189 medical laboratory certification standards. 熟悉CAP與ISO 15189醫學實驗室認證標準。
• Strong understanding of compliance requirements and high standards of integrity
• Key competencies: Customer Understanding, Account Management, Service Orientation, Responsiveness, Problem-solving. 具備良好的合規知識並理解高標準的誠信原則,重點客戶管理、服務導向、回應能力和解決問題的能力。

Technical Competencies:

• Proficiency in Word, Excel, and PowerPoint. 電腦軟體操作熟練。
• Basic English reading and writing skills. 基本英文閱讀書寫能力。
• Strong communication skills and ability to maintain client relationships. 良好的溝通能力,並能維護客戶關係。

Other Requirements:

• Driver's license and personal vehicle required. 具備普通小型車駕照與自用車。
• Willingness to travel domestically and internationally, approximately 5-10% annually. 願意配合國內外出差,每年約5-10%。

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an Equal Opportunity Employer.