Quickflex Account Manager

1 day ago


Taoyuan Taiwan Coupand Full time NT$900,000 - NT$1,200,000 per year


我們在台灣的包括「火箭速配」,以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品,並提供國際速配服務。 我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會,一同參與 Coupang 在台灣的成長,打造一個讓我們的顧客自問「沒有 Coupang,我該怎麼過活?」的世界。 
 
職位: Quickflex Account Manager
 
【Quickflex 團隊職責】Quickflex 團隊負責監督與管理執行火箭配送任務的運輸合作夥伴。與多家企業與供應商合作,制定營運策略與執行計畫,以提升配送服務品質。
 
【工作內容】
  • 營運監督與現場查核

    • 定期進行現場查核,以驗證 Quickflex 到站時間與取件掃描的準確性。
    • 透過 V-camp 輪值檢查,監控並驗證供應商司機人數與實際車輛數量。

    問題處理與升級通報

    • 檢視配送照片與調查資料,以確認未配送的商品。
    • 對於不當或未解決的未配送案件,立即聯繫供應商管理人員採取行動。
    • 將複雜或重複發生的問題,透過數據分析向內部相關人員進行升級通報。

    供應商關係管理

    • 作為指定供應商的主要聯絡窗口,建立穩固的合作關係與信任。
    • 協助供應商應對營運挑戰、季節性調整與專案變更。
    • 定期進行業務回顧,評估績效、分享標竿學習並找出改善機會。

    培訓與發展

    • 設計並執行供應商教育計畫,聚焦於配送品質、合規性與營運。
    • 建立可擴展的培訓模組,依據供應商成熟度進行客製化。

    現場參與與出差

    • 每週約三天前往配送站與供應商據點,支援營運並建立關係。
    • 舉辦在地交流活動,加強供應商對 Coupang 標準與文化的認同。
【必要資格】
  • 具備 2-3 年物流、業務、商品管理或帳戶管理相關經驗。
  • 熟悉 Microsoft Office 軟體。
  • 積極、彈性高,具備良好的服務導向。
  • 具備優秀的溝通與協作能力,能與內部及外部利害關係人良好互動。
【加分條件】
  • 具備與合作夥伴公司進行業務或物流管理的實務經驗。
  • 熟練 Excel 高階功能。
招募流程 申請資格審核 – 電話面試 – 視訊面試 – 錄取通知 招聘流程的確切性質可能會根據具體工作而有所不同,並且可能會因日程安排或其他情況而發生變化。
面試時間表和結果將透過電子郵件地址通知應徵人員。
 
需要考慮的事項如果空缺職位已填補,則此職位發布可能會在規定的申請結束日期之前關閉。
如果發現候選人在申請過程中提交了虛假信息,Coupang 有權撤銷聘用邀請。
 
Coupang 不歧視殘疾申請人或退伍軍人。
我們很自豪能為所有申請人提供平等的機會。


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