Senior Technical Support Engineer

1 week ago

Taipei City, Taiwan iMin Full time $104,000 - $130,878 per year
Key Responsibilities: 1. Technical Support & Debugging:
  • Provide expert-level remote and on-site support for Android OS, application issues, and system integration.
  • Perform advanced debugging using tools such as ADB, logcat, dumpsys, and bugreport.
  • Resolve hardware-related issues with USB, WiFi, and Bluetooth interfaces.
2. Field Deployment & Integration:
  • Lead end-to-end deployment lifecycle, including evaluation, system setup, and validation at customer sites.
  • Perform hands-on testing and debugging across devices, firmware, and third-party modules.
  • Support multi-device or cross-platform integrations during live rollouts.
3. SDK Development & Integration Support:
  • Assist customers with integrating company SDKs into Android apps, troubleshooting APIs, and testing SDK compatibility.
  • Support internal SDK development with clean interface design, documentation, and release testing.
5. Technical Enablement & Documentation:
  • Conduct technical training, onboarding workshops, and field enablement sessions for customers.
  • Create and maintain integration guides, troubleshooting manuals, and SDK usage documentation.
6. Cross-Team Collaboration:
  • Work closely with internal Product, Engineering, and QA teams to relay field issues and improve product reliability.
  • Participate in internal feature testing, platform validation, and release readiness reviews.

Requirements: Must Have:
  • Bachelor's degree in Computer Science, Electrical Engineering, or related technical field
  • Minimum 5 years of Android application/system development experience
  • Proficiency in Java/Kotlin, C++, and Android debugging tools (ADB, logcat, dumpsys)
  • Experience with hardware interface troubleshooting (USB, WiFi, Bluetooth)
  • Bilingual proficiency (English/Chinese) for cross-regional support

Good to Have:
  • Master's degree or Android certifications (AAD)
  • Python scripting and automation experience
  • TypeScript/frontend development knowledge
  • Database experience (SQLite, MySQL)
Soft Skills:
  • Excellent verbal and written communication skills, especially in customer-facing environments.
  • Ability to manage multiple priorities independently under minimal supervision.
  • A proactive, analytical mindset with a strong commitment to customer success.

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