Technical Program Manager

Job Requirements
At Quest Global, it's not just what we do but how and why we do it that makes us different. With over 25 years as an engineering services provider, we believe in the power of doing things differently to make the impossible possible. Our people are driven by the desire to make the world a better place—to make a positive difference that contributes to a brighter future. We bring together technologies and industries, alongside the contributions of diverse individuals who are empowered by an intentional workplace culture, to solve problems better and faster.

Key Responsibilities

• Manages and leads programs involving one or more functions and project teams to drive the engineering development and implementation process for a subsystem or component of a product or service offering
• Work with Marketing and stakeholders to understand objective and translate to engineering requirements
• Lead end-to-end validation programs for platform firmware (BIOS/UEFI), ensuring quality and timely delivery across multiple teams.
• Strong understanding of BIOS architecture, UEFI specifications, and validation methodologies, with ability to drive test strategy, debug issues, and coordinate cross-functional execution.
• Partner with product planners and FW leaders to prioritize based on customer value, feasibility, and timeline constraints.
• Lead proof of concept projects to explore new technologies and innovative firmware solutions.
• Coordinates activities of supporting project teams and internal and external development partners
• Tracks progress against established plan and makes decisions to alter or update schedule and resource allocation to meet product requirements and development schedule.
• Scope POCs with engineering leads; define success criteria and test plans
• Coordinate HW/FW setup, vendor collaboration and cross team collaboration; capture results and root cause data to inform go/no go decisions.
• Align architects, developers, test, ODM partners, and PMO on scope, interfaces, and definition of done; lead structured issue triage and decision forums.
• Negotiate options and tradeoffs across cost, feature, and availability; document decisions and downstream impacts for NPI and sourcing.

We are known for our extraordinary people who make the impossible possible every day. Questians are driven by hunger, humility, and aspiration. We believe that our company culture is the key to our ability to make a true difference in every industry we reach. Our teams regularly invest time and dedicated effort into internal culture work, ensuring that all voices are heard.

We wholeheartedly believe in the diversity of thought that comes with fostering a culture rooted in respect, where everyone belongs, is valued, and feels inspired to share their ideas. We know embracing our unique differences makes us better, and that solving the worlds hardest engineering problems requires diverse ideas, perspectives, and backgrounds. We shine the brightest when we tap into the many dimensions that thrive across over 21,000 difference-makers in our workplace.

Qualifications
Work Experience

• Bachelor's or Master's degree in Computer Engineering, Electrical Engineering, or a related field.
• 8+ years leading engineering programs (hardware/firmware/software) in matrixed environments.
• Demonstrated experience coordinating and directing matrixed teams and resources.
• Strong understanding of desktop and notebook PC architecture.
• Experience with embedded systems, BIOS, Embedded Controller, UEFI, and low-level hardware interactions.
• Ability to effectively communicate program plans, proposals, and results, and negotiate options at management levels.
• Strong communication and collaboration skills, with the ability to work effectively in a team environment.
• Excellent problem-solving skills and the ability to troubleshoot complex issues.
• Proven track record of delivering high-quality firmware solutions in a fast-paced, dynamic environment.
• Experience with security aspects of firmware, such as secure boot and firmware update mechanisms.
• Familiarity with Agile development methodologies.
• Previous experience working with ODMs and third-party vendors.

Knowledge & Skills

• Agile Methodology
• Algorithms
• C (Programming Language)
• C++ (Programming Language)
• Computer Engineering
• Computer Science
• Debugging
• Embedded Systems
• Firmware Development
• Operating Systems
• Software Development

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity